Call Center Supervisor

3 weeks ago

Irvine CA United States Three Saints Bay Full time
Eagle Habor , a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Call Center Supervisor
Works with the Call Center Manager to determines call center operational strategies by conducting needs assessments, performance reviews, and capacity planning
Establishing technical specifications, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
• Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assessing caller concerns.
• Responsible for making database and manual queries related to individuals in ICE detention or other persons in immigration proceedings received when necessary.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Maintain communications with the Call Center manager regarding ECCO staff.
• Address emerging technical and administrative issues; and maintain situational awareness of issues affecting call responses and the ECCO as a whole.
• Ensure Quality Assurance metrics are in place and facilitate proper reporting to the government.
• Supervises the Call Center Operator Analysts, maintain staffing schedules and managing daily operations.
• Stand ready to answer incoming calls in a timely manner from detention facilities and other stakeholders if needed during any surge in incoming call volume.
• Assist the Manager in ensuring all ECCO SOP's are update as needed and SOP's are created for any new programs or lines of business.
• Additional duties as assigned by the COR in association with the ECCO
Position Requirements:
• Bachelor's Degree and five years of experience; or a Master's Degree with four years of experience; or an Associate's Degree with eight years of related experience; or ten years of related experience with no degree
• A minimum of six years of supervisory experience in responding to requests for information and searching automated systems for data
Prior Law Enforcement or immigration related experience is preferred
• Knowledge and experience working with RAD Apps; to include CRM tools.
• Bi-lingual (a minimum proficiency of a 2+ in Interpretation Performance according to the
• Interagency Language Roundtable Scale or its equivalent) Spanish and English required.
• Detailed information regarding the Interagency Language Roundtable Scale Descriptions can be found at the following website: http://www.govtilr.org/skills/ILRscale2.htm.
• Excellent reading comprehension, writing and communication skills that include the ability to effectively communicate with personnel of various background.
• Knowledge and experience working with RAD Apps; to include CRM tools
Apply online here: https://phg.tbe.taleo.net/phg01/ats/careers/v2/viewRequisition?org=GATEWAYVENT&cws=69&rid=4111 This position is located in Irvine, CA VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals
We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international
We are an EEO/AA employer
We invite resumes from all interested parties without regard to race, color, religion, creed, gender, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

  • Call Center RN Supervisor

    6 days ago

    Omaha, NE, United States Catholic Health Initiatives Full time

    **Overview** From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours. CHI Health has an immediate need to add an RN (Nurse)...

  • Call Center

    2 weeks ago

    Irvine, California, United States Infinisource Consulting Solutions Full time

    Infinisource Consulting SolutionsDescription: Call Center Federal Project Responsibilities: • Answer or escalate inquiries for families, Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes. • Ability to identify core issue and utilize the appropriate work procedures to...

  • Advice RN

    1 week ago

    Irvine, CA, United States Providence Health & Services Full time

    Under the direction of the Supervisor/Manager, this position is responsible for triaging incoming calls, assessing needs and providing appropriate healthcare options including facilitating referral to primary providers, health care facilities and community resources. In addition, this position will be responsible for educating the caller regarding immediate...

  • RN - CLINICAL CALL CENTER

    1 week ago

    , NJ, United States Center For Health Medicine And Dentistry Full time

    DescriptionCalling all RNs who want a meaningful and fulfilling job away from the bedside. Clinical Call Center at CHEMED is your answer! The Clinical Call Center at Chemed is the open door for patients and gives them access to our Physicians and Advanced Practice Providers from home. Situated at CHEMED's River Avenue location, this role requires strong...

  • Call Center

    2 days ago

    Irvine, United States SkyBell Technologies, Inc. Full time

    SkyBell is currently looking for a Full-Time or Part-Time Technical Support Specialist for our Irvine, California-based call center team as we are expanding and will soon release our next generation of home security products. **A little more about SkyBell Technologies** SkyBell Technologies (SkyBell) is one of the industry leaders in the design and...

  • Call Center

    4 weeks ago

    Irvine, United States SkyBell Technologies, Inc. Full time

    SkyBell is currently looking for a Full-Time or Part-Time Technical Support Specialist for our Irvine, California-based call center team as we are expanding and will soon release our next generation of home security products. **A little more about SkyBell Technologies** SkyBell Technologies (SkyBell) is one of the industry leaders in the design and...

  • Intake Specialist, Call Center Representative

    5 days ago

    Irvine, United States Americor Full time

    We're looking for Full-Time Intake Specialists to join our team at our Irvine, CA Office. Enjoy competitive hourly pay, flexible hours, and fantastic perks. Join us and be part of an organization consistently ranked as one of the best places to work! Responsibilities: + Handle 300 to 500 inbound and outbound calls daily. + Assess and qualify potential...

  • Intake Specialist, Call Center Representative

    3 days ago

    Irvine, United States Americor Full time

    We're looking for Full-Time Intake Specialists to join our team at our Irvine, CA Office. Enjoy competitive hourly pay, flexible hours, and fantastic perks. Join us and be part of an organization consistently ranked as one of the best places to work! Responsibilities: + Handle 300 to 500 inbound and outbound calls daily. + Assess and qualify...

  • 3-11 RN Supervisor at Gardena Convalescent Center

    1 week ago

    Gardena, CA, United States Gardena Convalescent Center Full time

    Gardena Convalescent Center - Gardena Convalescent Center is a 24-hour skilled nursing facility conveniently located in a safe, residential neighborhood near Memorial Hospital of Gardena. Our 74-bed private and semi-private room facility is surrounded by beautiful gardens and enclosed patios, which add to the warm, homelike setting. We are seeking a...

  • Registered Nurse Supervisor

    1 week ago

    San Diego, CA, United States Abby Gardens Healthcare Center Full time

    Abby Gardens Healthcare Center - Registered Nurse (RN) Shift: AM, PM, NOC Position: Full & Part-time $7,500 SIGN-ON BONUS Abby Gardens Healthcare Center, a 99 bed 4 star skilled nursing facility, is looking for a RN Supervisor to join our team. We have full and part-time RN positions available for AM, PM, and NOC shift. We use Point Click Care (computer...

  • Call Center

    2 weeks ago

    Irvine, United States InfiniSource Consulting Solutions Full time

    Call Center Federal Project Responsibilities: - Answer or escalate inquiries for families, Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes. - Ability to identify c Call Center, Spanish, Technology, Staffing

  • Dir, Call Center Operations, Federal

    6 days ago

    United States Magellan Health Full time

    Directs the Federal call center staffed by a large volume of employees providing 24/7 information and referral services. Participants many include service members and their families, federal government employees and eligible beneficiaries. Directs services of triaging for stated and unstated needs and providing support that is appropriate and effective....

  • Visitation and Exchange Center Supervisor

    3 weeks ago

    Wichita, KS, United States TFI Family Services, Inc. Full time

    Description****Average yearly rate is $38,000 (including wage, incentives, bonuses, overtime, shift differential, etc.)****Do you like working with children and families? Then TFI Family Services has the job for you! We are looking for a full-time VEC Supervisor to add to our team! All you need is a bachelor’s degree in social work, child development, or...

  • Jr Technical HealthCare Software Support

    5 days ago

    Irvine, United States TCWGlobal Full time

    Jr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST) **We are currently reviewing candidates with 2-10yrs experience customer support of Technical Software within a call...

  • RN Supervisor

    1 week ago

    Paramount, CA, United States Telecare Corp. Full time

    Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As a...

  • RN WEEKEND SUPERVISOR

    3 weeks ago

    , VA, United States Lynchburg Health & Rehabilitation Center Full time

    Lynchburg Health & Rehabilitation Center - Nursing is what we do! Lynchburg Health & Rehabilitation Center is currently seeking an RN House Supervisor for our 180 bed skilled nursing and rehabilitation center in Lynchburg. We're looking for caring, warm-hearted nurses who are seeking an opportunity to do meaningful work, an opportunity to put a personal...

  • Jr Technical HealthCare Software Support

    7 days ago

    Irvine, United States TCWGlobal Full time

    Job DescriptionJob DescriptionJr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST)**We are currently reviewing candidates with2-10yrs experience customer support of Technical...

  • Jr Technical HealthCare Software Support

    1 week ago

    Irvine, United States TCWGlobal Full time

    Job DescriptionJob DescriptionJr Technical HealthCare Software Support (Call Center) RemoteRemote (Must work PST)$22-$38hr ( *Pay depends on experience and location)6 months (Excellent potential for extension or permanent)Full-time, M-F 8am- 5pm PST ( Must work PST)**We are currently reviewing candidates with2-10yrs experience customer support of Technical...

  • Clinical Supervisor

    2 weeks ago

    Northridge, CA, United States Tarzana Treatment Center Full time

    Position Title: Clinical SupervisorDepartment: Program Development DepartmentReports To: Senior SupervisorPOSITION SUMMARYWe are seeking a dedicated and experienced Clinical Supervisor to join our team. As the Clinical Supervisor, you will lead our Substance Use Treatment and Field-Based Services program, ensuring the highest quality of care for individuals...

  • Certified Nursing Aide CNA All shifts-On Call/PRN

    5 days ago

    Selma, CA, United States Rolling Hills Care Center Full time

    Rolling Hills Care Center - Healthcare, Dental, Vision Competitive Wages (8 hour shifts) Paid-Time Off Job Summary (available shifts: All Shifts call or walk in details below.) We believe that nursing is a work of the heart. To provide the best resident care, we promote a culture that is both employee and patient based. We build on trust, compassion and...