Call Center RN Supervisor

2 weeks ago

Omaha NE United States Catholic Health Initiatives Full time

**Overview**

From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

CHI Health has an immediate need to add an RN (Nurse) Supervisor to our Call Center Triage team located at our Service Center located off of 72nd & Center

****This position will be HYBRID Can work at home 2 days a week and will be in the Service Center at least 3 days a week. Depending on need**

Hours: Monday-Friday 830a-5p

CHI Health strives to care for you the way you care for your patients.

We understand you have personal responsibilities outside of your profession and also care about your well-being.

With you in mind, we offer the following benefits to support your work/life balance:

+ Health/Dental/Vision Insurance

+ Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)

+ Voluntary Protection: Group Accident, Critical Illness, and Identity Theft

+ Employee Assistance Program (EAP) for you and your family

+ Paid Time Off (PTO)

+ Tuition Assistance for career growth and development

+ Matching 401(k) and 457(b) Retirement Programs

+ Adoption Assistance

+ Wellness Programs

+ Flexible spending accounts

CHI Health, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, includes 150+ clinics delivering quality care to patients across Nebraska and southeast Iowa. Our full-service network provides a variety of Primary Care & Priority Care Services, including Family, Internal, Geriatric, and Pediatric Medicine, in addition to several specialties to deliver custom care based on the unique needs of our patients.

**Responsibilities**

**Job Summary:**

The Supervisor - Clinic Nursing assists the Clinic Administrator / Manager with general supervision, direction, and support of the daily operations of the clinic. In the absence of the manager, the Supervisor has oversight of the clinic.

**Essential Key Job Responsibilities**

+ Has the authority to interview, hire, orient, terminate, promote, train and conduct performance evaluations.

+ Assigns day-to -day work activities; directs the functional and technical job performance of team members.

+ Allocate and direct staffing needs to meet patient, unit, and department needs, and collaborate with others to ensure overall staffing needs are met.

+ Manage performance including: setting goals, clarifying job expectations, monitoring performance progress, providing feedback, recognize developing skills and addressing performance issues related to work and our commitments using corrective action.

+ Works with individual clinic management and medical staff, to evaluate, monitor and enforce clinic specific protocols, procedures and objectives; maintains compliance with federal/state regulations and standards.

+ Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team.

+ Serves as the point of contact for patient and external customer complaints. Investigates and reconciles complaints relating to practice operations.

+ Monitors the payroll system to help control employee time management.

+ Monitors utilization of staff and supplies in assigned areas, and recommends appropriate adjustments to stay within budget guidelines while constantly improving the quality of health care.

+ Monitors compliance with policies, implements plans and recommends revisions as needed.

+ Monitors and maintains licensure certification requirements for assigned staff.

+ Supervises the day to day operations in the absence of the manager.

+ Performs other duties as assigned.

**Qualifications**

**Minimum Qualifications:**

+ Bachelor's Degree of an accredited school of nursing and minimum of 1 year experience in the discipline OR

+ 3 years' experience in the discipline with an Associates of an accredited school of nursing

+ Must have a current/valid RN license from the state licensing board

+ Basic Life Support (BLS) from the American Heart Association required upon hire

**Pay Range**

$30.47 - $44.19 /hour

We are an equal opportunity/affirmative action employer.

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