CUSTOMER SOLUTIONS ADVOCATE
2 weeks ago
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems.
Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
+ Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
+ Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
+ Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution
+ Employ conflict management skill set, in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service
+ Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
+ Mentor and train peers while functioning as a Customer Solution's subject matter expert
+ Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank's complaint management program
SUPERVISORY RESPONSIBILITIES: None.
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
+ High school diploma or equivalent
+ Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required
+ Proficient oral, written, and intrapersonal communication skills
+ Exemplary comprehension, listening and negotiation skills
+ Excellent customer service skills with both external and internal customers
+ Attention to detail
+ Excellent conflict management skills
+ Ability to work in a Call Center environment
+ Basic mathematical and analytical skills
+ Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
+ Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
+ Self-motivated, professional with strong organizational and problem-solving skills
Customer Solutions Advocate (Collections) - Cincinnati, OH - Full Time
LOCATION -- Cincinnati, Ohio 45227
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
-
Customer Care Representative
4 weeks ago
Troy, OH, United States VXI, Global Solutions Full timePlease note: Candidates Must live in an approved county (Brevard, Broward- FL, Sumter, Jefferson, Rockdale, Fulton, Douglas- GA, Miami- OH, Tarrant, Dallas, Harris- TX)Our client wants to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the...
-
Customer Solutions Expert
2 weeks ago
United, United States Conestoga Wood Specialties Full timeRecognized as a critical part of our success, our Customer Solutions Expert works as part of a team to provide exceptional customer service and support. This position is the first of several levels of progression designed to allow for continued career and hourly wage growth within the Customer Service Department. The principle responsibility is to learn the...
-
PATIENT ADVOCATE
7 days ago
, TX, United States The Prelude Network Full timeOur friendly, experienced Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Duties will include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Advocate works in a collaborative...
-
Family Advocate
4 weeks ago
Brooklyn, NY, United States VNS Health Full timeOverviewVNS Health Family Advocates embody our core values of Empathy, Integrity, and Agility by helping children and their families access life changing resources whether it’s basic needs of housing and public assistance or community resource programs that support social emotional wellbeing. This role draws on lived experience to guide others through...
-
Peer Advocate
7 days ago
Armonk, NY, United States VNS Health Full timeOverviewVNS Health Peer Specialists/ Advocates are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists/Advocates embody our core values of Empathy, Integrity, and Agility to engage and connect community...
-
Family Advocate
5 days ago
new york city (brooklyn), NY, United States VNS Health Full timeOverviewVNS Health Family Advocates embody our core values of Empathy, Integrity, and Agility by helping children and their families access life changing resources whether it’s basic needs of housing and public assistance or community resource programs that support social emotional wellbeing. This role draws on lived experience to guide others through...
-
Solutions Engineer- IOT
1 day ago
Dallas, TX, United States Polygon US Full timeRole Summary:The IoT Solutions Engineer has a focus on facilitating design, implementation and support of the Digital Solutions within Polygon Group US. The role shall be consistent with the Company vision to be a market leader in Property Damage and Temporary Climate IOT products. The product scope will include implementing various (and ever-evolving)...
-
Peer Advocate
5 days ago
new york city (the bronx), NY, United States VNS Health Full timeOverviewVNS Health Peer Specialists/ Advocates are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists/Advocates embody our core values of Empathy, Integrity, and Agility to engage and connect community...
-
PATIENT ADVOCATE
2 weeks ago
, TX, United States Premier Medical Resources Full timePremier Medical Resources is a healthcare management company headquartered in Houston, Texas. At Premier Medical Resources, our goal is to leverage and combine the expertise and skillset of our employees to drive quality in all we do. Our goal is to create career pathways for our employees just starting their professional career, and to those who seek to...
-
Customer Account Manager, Packaging
4 days ago
Spartanburg, SC, United States Quad Full timeQuad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging. With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton...
-
South Bend, IN, United States ClaimAid Full timeDo you want to make a difference in your community?Do you have a passion for helping others?If you said ‘Yes’ to those questions, we may have the perfect job for you. One that allows you to grow, learn new skills, and challenges you to be your best. As a ClaimAid Patient Resource Advocate, you will serve as an expert who is able to support individuals...
-
Production Worker
3 days ago
Lodi, WI, United States Attwill Medical Solutions Full timeThe Production Operator will perform process operations in the manufacture of products for Attwill Medical Solution customers while maintaining quality standards, good manufacturing practices and following company Standard Operating Procedures.
-
Family Advocate, Behavioral Health Mobile Crisis
2 weeks ago
Melville, NY, United States VNS Health Full timeOverviewVNS Health Family Advocates embody our core values of Empathy, Integrity, and Agility by helping children and their families access life changing resources whether it’s basic needs of housing and public assistance or community resource programs that support social emotional wellbeing. This role draws on lived experience to guide others through...
-
Clinical Educator/Clinical Consultant
16 hours ago
Houston, TX, United States Customer Service Associates Full timeClinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...
-
Solutions Architect Manager
6 hours ago
, CA, United States NVIDIA Full timeWe are looking for a Solutions Architect Manager to lead a team of senior Solutions Architects engage with customers, partners, and other NVIDIA software engineers to support applications and platforms that leverage NVIDIA technology that will be adopted across all industry segments. At NVIDIA, our Solutions Architects are drawn from elite developers and...
-
Solution Architect
4 weeks ago
Anywhere in United States Rizing Full timeDescription** This role is fully remote & can be filled in the United States or Canada**Utilizes comprehensive solutions architectural expertise to support software implementation projects. Supports overall project planning by providing functional strategic guidance.Essential FunctionsProvides functional strategic guidance for project planning, system...
-
Mgr eProcurement Solutions
2 weeks ago
Framingham, MA, United States Staples, Inc. Full timeMgr, eProcurement Solution Work Model: Hybrid Staples is business to business. You’re what binds us together. Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools...
-
Delivery Driver
15 hours ago
Atlanta, GA, United States EquipmentShare Full timeEquipmentShare is Hiring a Delivery Driver (non-CDL) - Tooling Solutions EquipmentShare is searching for a Delivery Driver (non-CDL) to join our team in Atlanta, GA. About EquipmentShare EquipmentShare is dedicated to creating a connected job site for the modern contractor. We deliver user-friendly technology solutions that help contractors maximize their...
-
Entry Level Account Manager Customer Service
1 week ago
North Ridgeville, OH, United States Beckett Thermal Solutions Full timeBeckett Thermal Solutions is currently looking for 2 Entry Level Account Managers to join our Account Management Team at our North Ridgeville, OH facility. We will provide the knowledge and tools needed for you to succeed within the organization and advance the team towards their goals, including a comprehensive onboarding plan with extensive training on our...
-
Registered Nurse Pre Assessment Testing
1 week ago
Libertyville, IL, United States SCA Health Full timeOverview:Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...