Customer Account Manager, Packaging

3 weeks ago

Spartanburg SC United States Quad Full time

Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton converting, combined with interactive print solutions and extensive media offerings we can provide unique value to our folding carton customers.

The Account Manager plays an instrumental role as the liaison between the customer, sales reps, and all production areas. The Account Manager will handle projects from receipt of order through final shipment, and will assist in troubleshooting and monitoring job progress through final invoice.

The Account Manager is responsible for understanding the customer’s expectations, and for advocating for the successful completion of the job within the plant. The Account Representative responsibilities are extremely detailed oriented; the Account Representative enters job specifications in the ERP, and communicates with various operational areas verbally and through the job ticket.

Account Managers are key representatives in Quad’s endeavor to deliver “Best in Class” service. Meeting customers’ needs through quality production and on time delivery, Making it easy to do business with Quad through providing responsive internal and external communication, and Making it enjoyable to do business with us through a positive, “Can Do” approach creates lasting relationships where customers will continue to view Quad as their lead Specialty Print Partner.

 

Responsibilities:

  • Assist in building strong relationships with customers by working through internal systems and processes to meet their requirements.
  • Advocates for Customer (internal or external) through the plant.
  • Collaborate with a network of support resources to satisfy customer expectations.
  • Understand and leverage basic company offerings and recommends solutions to achieve customer’s objectives.
  • Responsible for seamless and transparent execution from order acceptance through final product delivery (ship/mail).
  • Review order and verify client materials (art/data) and specifications with customer and internal processing departments.
  • Review the estimate to determine appropriate production plan. If no estimate is available work with pre-press and manufacturing department leads to determine the best way to produce the order.
  • Work with plant scheduler to provide customer a schedule that is agreeable and workable for the plant. Monitor schedule to ensure timely receipt of client materials and approvals to enable adherence to schedule and delivery commitments.
  • Timely updates to ensure customer changes are communicated, captured and billed.
  • Assist in the development and maintenance of customer profiles to document knowledge of customer expectations and critical components of customer requirements.
  • Able to marshal the appropriate resources to ensure their client’s work is executed and can clearly identify when to seek assistance from internal experts when customer specification changes occur.
  • Confirm that the estimate and/or pricing meets the specifications of the actual production order. If it does not, resubmit the pricing and advise the sales team as needed.
  • Participate in customer onboarding meetings /process
  • Participate in internal pre-production meetings to discuss orders and their specifications
  • Accurate and complete job specs entered into the ERP system.
  • Highlight all critical components, customer concerns and expectations.
  • Communicate any issues with art/data files to the customer along with proposed solutions/options.

Qualifications:

  • Demonstrated commitment to service excellence and customer advocacy
  • 2+ years experience as an Account Representative in print/production
  • Demonstrated ability to successfully complete multiple tasks and responsibilities by managing priorities and maintaining schedule commitments.
  • Excellent verbal and written communication skills to effectively interact with all levels of the organization and internal or external clients and prepare professional correspondence (emails, letters, and reports)
  • Self-starter and decision maker, who can effectively execute work to achieve objectives.
  • Proficient personal computer skills including ERP systems
  • Demonstrated commitment to team-work; a collaborative approach w/co-workers

 

#LI-AW1

  • Customer Account Manager, Packaging

    1 day ago

    Spartanburg, SC, United States Quad Full time

    Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton...

  • Customer Account Manager, Packaging

    3 weeks ago

    Spartanburg, United States Quad Full time

    Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton...

  • Customer Account Manager, Packaging

    7 days ago

    Spartanburg, United States Quad Full time

    Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging. With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton converting,...

  • Customer Account Manager, Packaging

    3 weeks ago

    Spartanburg, United States Quad Full time

    Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton...

  • Customer Account Manager, Packaging

    3 weeks ago

    Spartanburg, United States Quad Full time

    Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton...

  • Customer Account Manager, Packaging

    3 weeks ago

    Spartanburg, United States Quad Full time

    Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging. With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton converting,...

  • Customer Account Manager, Packaging

    3 weeks ago

    Spartanburg, United States Quad Full time

    Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton...

  • Customer Account Manager, Packaging

    2 days ago

    Spartanburg, United States Quad Full time

    Quad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding carton...

  • Customer Account Manager, Packaging

    3 weeks ago

    Spartanburg, United States Quad Full time

    Job DescriptionQuad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding...

  • Customer Account Manager, Packaging

    2 days ago

    Spartanburg, United States Quad Full time

    Job DescriptionQuad Packaging, a business unit of Quad, is seeking a folding carton Account Manager. As a market leader in books, magazines, catalogs and newspaper inserts, Quad has expanded its operations to include commercial printing and packaging.  With equipment that includes large format offset printing, foil stamping, embossing, coating and folding...

  • Account Executive

    3 weeks ago

    Redondo Beach, CA, United States Rolling Hills Packaging Full time

    Account Executive experienced in selling industrial packaging supplies. Must have their own developed customer base to start working. Receive new accounts as they progress from the company.

  • Territory Sales Manager

    2 weeks ago

    Spartanburg, United States Southern States Packaging Full time

    Job Description Job Description JOB DESCRIPTION - SUMMARY Southern States Packaging is the country’s leading manufacturer and supplier of converted paper and paperboard products for several domestic and international markets. SSPC currently has an opening for a Territory Manager who is based in the Northeastern US. This position manages all of SSPC’s...

  • Territory Sales Manager

    3 weeks ago

    Spartanburg, United States Southern States Packaging Full time

    Job Description Job Description JOB DESCRIPTION - SUMMARY Southern States Packaging is the country’s leading manufacturer and supplier of converted paper and paperboard products for several domestic and international markets. SSPC currently has an opening for a Territory Manager who is based in the Northeastern US. This position manages all of SSPC’s...

  • Account Manager

    4 weeks ago

    Reading, PA, United States DS Smith Reading Packaging Full time

    Account Manager will develop, maintain and grow a portfolio of accounts by focusing on the local purchasing decision makers at customers that can be serviced by their assigned DS Smith Business Unit that produce items to address their local customer’s packaging needs.Key Responsibilities:Manage day to day customer relationship and project activities.Meet...

  • Account Manager

    1 day ago

    Reading, PA, United States DS Smith Reading Packaging Full time

    Account Manager will develop, maintain and grow a portfolio of accounts by focusing on the local purchasing decision makers at customers that can be serviced by their assigned DS Smith Business Unit that produce items to address their local customer’s packaging needs.Key Responsibilities:Manage day to day customer relationship and project activities.Meet...

  • Territory Sales Manager

    1 month ago

    Spartanburg, United States Southern States Packaging Company Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION - SUMMARYSouthern States Packaging is the country’s leading manufacturer and supplier of converted paper and paperboard products for several domestic and international markets. SSPC currently has an opening for a Territory Manager who is based in the Northeastern US. This position manages all of SSPC’s sales...

  • Packaging Designer

    3 days ago

    Lebanon, OH, United States Green Bay Packaging, Inc. Full time

    Position Overview: This role works within a team environment in structural packaging design. This includes the creation and modification structure to meet customers' needs within the manufacturing capabilities. Role may also include sales support of presentations of designs, customer audits, and problem solving at local customer location. Responsibilities:...

  • Packaging Designer

    1 day ago

    Lebanon, OH, United States Green Bay Packaging, Inc. Full time

    Position Overview: This role works within a team environment in structural packaging design. This includes the creation and modification structure to meet customers' needs within the manufacturing capabilities. Role may also include sales support of presentations of designs, customer audits, and problem solving at local customer location. Responsibilities:...

  • Territory Sales Manager

    2 days ago

    Spartanburg, United States Southern States Packaging Company Full time

    Job DescriptionJob DescriptionJOB DESCRIPTION - SUMMARYSouthern States Packaging is the country’s leading manufacturer and supplier of converted paper and paperboard products for several domestic and international markets. SSPC currently has an opening for a Territory Manager who is based in the Northeastern US. This position manages all of SSPC’s sales...

  • Account Manager

    1 week ago

    Spartanburg, United States Best Logistics Group Full time

    BEST Logistics Group is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Dedicated Fleet Operations. Summary Description:The Account Manager is responsible for creating long-term, trusting relationships with their customers. The Account Managers role is to oversee a portfolio of assigned customers, develop new...