Entry Level Account Manager Customer Service

1 month ago

North Ridgeville OH, United States Beckett Thermal Solutions Full time

Beckett Thermal Solutions is currently looking for 2 Entry Level Account Managers to join our Account Management Team at our North Ridgeville, OH facility. We will provide the knowledge and tools needed for you to succeed within the organization and advance the team towards their goals, including a comprehensive onboarding plan with extensive training on our products, operations, technology, and company values. Reports to Director of Customer Care.
Protects sole source position at assigned customer accounts.
Improves relationships and table stake metrics (Delivery, Quality & price) on assigned customer accounts.
Responsible for timely completion of customer commercial requests for assigned customer accounts.
Coordinates and communicates internally on customer insight, sales opportunities, and account activities, market intelligence, and issues.
Develops and coordinates execution of Strategic Account Plans for assigned customer accounts.
Builds new relationships and potential business opportunities targeted accounts.
Improve customer relationships and leads by increasing targeted face to face visits and customer touchpoints.
Drive and maintain customer delivery metric to 97% on assigned accounts.
Deliver Customer Activity weekly summary to Department Leadership, Executive Team, Product Engineering and Market teams.
Contribute to the development of strategic account planning process and implement for assigned accounts to support organizational strategic plan and sales forecast.
engineers, quality, marketing, purchasing, and executives).
Capture and report customer and market intelligence and integrate customer insight on regulatory actions into the market development plan.
Active participation and in the quarterly sales forecasting process.
Bachelor’s degree in business management or relevant field is required.
Internship or experience in a sales, technical support, or customer service role.
Leadership mentality, self-starter with initiative, extracurricular activities for recent college graduates is a plus.
Moderate computer skills using Microsoft Office; Word, Excel, and Outlook - communicating internally and externally via email.
Customer Service Oriented - People skills
Highly organized, with impeccable time-management skills.
Possess leadership qualities.
Our Creative Problem solving, and concurrent engineering capabilities deliver first to market advantages for a diverse mix of products and industries. Less than 2 year(s): Internship or Sales & Customer Service roles
Bachelors or better in Business Administration or related field
Task Management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office
Inspired to perform well by the ability to contribute to the success of a project or the organization
Inspired to perform without outside help

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