Sales Experience Manager
3 weeks ago
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.SALES EXPERIENCE MANAGER KEY RESPONSIBILITIESLead business development for the boutique by creating and developing relationships through all client interactions:Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitorsDrive sales and care service team to consistently achieve or exceed sales targets and KPIsMaster a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategyImplement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunitiesPartner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are metLead and promote networking activities for the boutique teamPoint of contact for visiting stylists and press photo shoots in partnership with the PR teamDevelop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy furtherSupport and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are providedPartner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIsCollaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needsLead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costsPrepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business developmentParticipate in the daily setup and breakdown of the boutique for opening and closing, as neededTeam Development and Management:Motivate and support the Boutique staffCommunicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry newsEducate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry newsPerform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime managementActively recruit and maintain a talent pipelineIdentify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training planLead the performance management process through regularly scheduled individual meetings including biannual performance reviewAssess potential and propose development opportunities in partnership with boutique management, HR, and Career CommitteesBe a Maison Ambassador:Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanorCreate a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephoneYOUR PROFILEBachelor’s degree in a business-related field is a plusAdditional language skills are a plus8-10 years of management, especially in luxury retail or hospitalityRequired experience in managing direct reportsMust be available to work retail hours (including weekends), travel for training, client events, etc. as neededPrevious experience with SAP is preferredStrong leadership skillsExcellent analytical, organizational, and interpersonal communication skills requiredEnthusiastic approach with clients and colleaguesEntrepreneurial spirit to develop their own business and build long-lasting client relationshipsCreativity in developing new ways to motivate and develop a teamCollaborative approach with the ability to foster a united work environment with a “can do” attitudeStrong understanding of client service needs and priorities (internal and external)Strong attention to detail with the ability to handle multiple tasks simultaneously and with precisionAbility to work in a fast-paced, evolving environmentIntellectual curiosity and passion for learningWE OFFERWe care about our associate's health and well-being and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.At Richemont, We Craft the Future
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Boston, MA, United States Cartier Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
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Boston, United States Cartier Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
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