Senior Manager, Sales and Account Management, New Market

3 weeks ago

Boston MA, United States 7 eleven Full time

Overview Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.  At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.  How we leadAt 7-Eleven we are guided by our Leadership Principles.Be Customer Obsessed Be Courageous with Your Point of ViewChallenge the Status QuoAct Like an EntrepreneurHave an “It Can Be Done” AttitudeDo the Right Thing Be AccountableEach principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. About This OpportunityResponsibilities7NOW is the ecommerce division of 7-Eleven, committed to revolutionizing convenience e-commerce and delivery across the United States. Our mission is to serve our community by connecting our ecommerce customers with restaurants, retailers, and grocers and supported by local gig-economy drivers.OverviewWe are seeking a dynamic and results-driven professional to join our team as a Senior Manager, Sales and Account Management. In this hybrid role, you will be responsible for driving sales growth, managing strategic partnerships, and providing exceptional account management to our key clients. Your expertise will contribute to expanding our market presence and achieving our revenue goals.ResponsibilitiesTo be successful in this role, remote and 75-100% travel is required.Lead and mentor the Sales and Account Management team in the region, providing strategic guidance and fostering a culture of excellence in our Revenue organization.Develop and implement a robust CRM platform tailored to the markets assigned, measuring sales team success, monitoring contract renewals, and enhancing customer engagement for both Sales and Account Management.Work cross functionally to optimize Marketing programs, ensuring efficiency and effectiveness in driving revenue within the local market for both Sales and Account Management.Oversee operational aspects of campaign preparation and attribution in region, ensuring seamless execution and accurate measurement of results for both Sales and Account Management efforts.Manage the buildout, enrichment, and assignment of the leads database to drive targeted and high-quality lead generation within the region for both Sales and Account Management.Foster cross-functional collaboration within assigned region to gain a holistic understanding of the revenue funnel, from marketing initiatives to successful deal closures in the local market for both Sales and Account Management.Lead negotiations and cultivate new product partnerships specifically for the market, focusing on opportunities that have a significant impact on our bottom line in the region for both Sales and Account Management.Stay abreast of industry trends and the competitive landscape specific to assigned region, identifying new growth areas and business development opportunities within the local market for both Sales and Account Management.QualificationsA minimum of 8 years of combined experience in business development, sales, and account management, with a mix of startup and larger enterprise roles, preferably with a focus on the market assigned for both Sales and Account Management.In-depth understanding of marketing and sales processes and team structures within the food delivery / tech industry, particularly in the context of the market assigned for both Sales and Account Management.Proven track record of developing and communicating key metrics and success criteria across marketing and sales programs within the region for both Sales and Account Management.Strong leadership skills with a demonstrated ability to lead cross-functional initiatives and thrive in a complex, fast-paced environment, specifically in the context of the market for both Sales and Account Management.Proven ability to build collaborative relationships with senior leadership, manage competing priorities, and exceed expectations within the region for both Sales and Account Management.Exceptional ability to translate high-level sales strategies into actionable system and process requirements, ensuring successful local execution in the market for both Sales and Account Management.Proven track record of 8+ years in sales operations, marketing operations, business operations, or similar roles, preferably with experience for both Sales and Account Management.Education QualificationsBachelor’s degree in Business Administration, Professional certifications in sales, account management, or related fields, such as Certified Sales Professional (CSP), Certified Key Account Manager (CKAM), or Certified Sales Leader (CSL) is preferred.Proficiency in using CRM platforms such as HubSpot or Salesforce, including relevant certifications or training in these platforms.

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