Sales Experience Manager

4 weeks ago

Boston, United States Richemont Full time

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

SALES EXPERIENCE MANAGER 

 

KEY RESPONSIBILITIES

Lead business development for the boutique by creating and developing relationships through all client interactions:

  • Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
  • Drive sales and care service team to consistently achieve or exceed sales targets and KPIs
  • Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
  • Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met
  • Lead and promote networking activities for the boutique team
  • Point of contact for visiting stylists and press photo shoots in partnership with the PR team
  • Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further
  • Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

 

Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:

  • Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs
  • Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
  • Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
  • Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize  controllable costs
  • Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development
  • Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

 

Team Development and Management:

  • Motivate and support the Boutique staff
  • Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news
  • Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news
  • Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management
  • Actively recruit and maintain a talent pipeline
  • Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
  • Lead the performance management process through regularly scheduled individual meetings including biannual performance review
  • Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

 

Be a Maison Ambassador:

  • Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

 

YOUR PROFILE

  • Bachelor’s degree in a business-related field is a plus
  • Additional language skills are a plus
  • 8-10 years of management, especially in luxury retail or hospitality
  • Required experience in managing direct reports
  • Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed
  • Previous experience with SAP is preferred
  • Strong leadership skills
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop their own business and build long-lasting client relationships
  • Creativity in developing new ways to motivate and develop a team
  • Collaborative approach with the ability to foster a united work environment with a “can do” attitude
  • Strong understanding of client service needs and  priorities (internal and external)
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning

 

WE OFFER

We care about our associate's health and well-being and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

 

At Richemont, We Craft the Future

  • Regional Sales Manager

    4 weeks ago

    Boston, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionBlue Chip Device Manufacturer is expanding. We are recruiting for an experienced device sales manager. Manage a sales force of 6 reps and 4 clinical specialists. 270k at plan. All expenses covered, great benefits. Please only apply if you meet the following criteria.* Min 3+yrs document successful sales management experience.*...

  • Sales Experience Manager

    3 weeks ago

    Boston, United States Cartier Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Sales Experience Manager

    3 weeks ago

    Boston, United States Richemont Full time

    The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence,...

  • Sales Experience Manager

    4 days ago

    Boston, MA, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Hospital Product Sales

    4 weeks ago

    Boston, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionA major medical device manufacturer is looking to fill a "Sales Representative" position open due to promotion. This is the perfect opportunity for an experienced candidate who seeks a generous base salary, dominate market share, stability, low turnover, a tenured management team and a positive work environment. All work related...

  • Surgical Sales

    3 weeks ago

    Boston, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionCompany with well know, high quality product lines has open territory. Surgery products sold to hospital and ambulatory surgery centers. The company offers a generous base salary and unlimited commission plan plus bonuses, kickers and contests. The company pays for your vehicle, gas and all work related expenses are covered by...

  • DME, nursing home, long term care sales

    4 weeks ago

    Boston, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionA major medical device manufacturer is looking to fill a "Sales Representative" position open due to a newly created product and division. This is the perfect opportunity for an experienced candidate who seeks a generous base salary, stability, low turnover, a tenured management team and a positive work environment. This will be...

  • Experience Marketplace Manager

    2 weeks ago

    Boston, United States MetaProp.vc Full time

    About HqO HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary...

  • Orthopedic Surgical Sales

    4 weeks ago

    Boston, United States Medsurg Sales Staffing Full time

    Job DescriptionJob DescriptionDescriptionCompany offers great experiences and ability to learn. Sell exciting technology that involves taking cells from the patient regenerating them and then implanting back into the patient by the orthopedic surgeon. The company offers a generous base salary, UNLIMITED commission plan plus bonuses, kickers and contests. Car...

  • Sales Manager

    1 week ago

    Boston, United States Lusha Ltd Full time

    **Sales Manager** Sales USA, Boston **Description** Lusha is growing and we are looking for a hands-on Sales Manager to join our team in Boston! If you are an experienced salesperson and have managed sales teams before, have a can-do attitude, and are passionate about making your mark in companies - continue reading :) * Build, scale & lead the sales team...

  • Sales Manager

    3 days ago

    Boston, United States Jellyfish Full time

    **Sales Manager** at Jellyfish Boston, MA, USA Jellyfish is on a mission to change the way engineering and product teams are managed, moving from a gut-instinct based approach to helping power decision making that uses data and analytics to improve outcomes and team performance. To put it another way, we feel like were building the Salesforce.com for R&D...

  • Sales Manager

    3 weeks ago

    Boston, United States Grantek Full time

    **Sales Manager** * Boston, MA, USA * Full-time **Company Description** From concept to design to execution, be part of the team that gets everyday products to people. Grantek is a recognized leading provider of integrated automation, smart manufacturing and industrial information solutions in the global marketplace. Our clients are some of the worlds most...

  • Sales Manager

    3 weeks ago

    Boston, United States Simply Business Full time

    **Sales Manager** Boston, MA Boston Customer Solutions Center Permanent (Full-Time) Boston Customer Solutions Center Simply Business is more than our name. It's how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage...

  • Regional Sales Manager

    5 days ago

    Boston, United States Hertz Full time

    The Market Sales Manager oversees and drives the Value-Added Services (VAS) sales, customer experience, Associate development and regulatory compliance as a member of the management team. Lead design and execution of strategies to enhance key performance indicators that drive revenue. Serve as primary liaison in the location with management. The Market...

  • Regional Sales Manager

    3 days ago

    Boston, United States Hertz Full time

    Job DescriptionThe Market Sales Manager oversees and drives the Value-Added Services (VAS) sales, customer experience, Associate development and regulatory compliance as a member of the management team. Lead design and execution of strategies to enhance key performance indicators that drive revenue. Serve as primary liaison in the location with management....

  • Sales Manager

    3 hours ago

    Boston, United States J. Galt Full time

    Position Summary: Our Sales Manager has managing partnerresponsibilities for a team of 5-25 Executive Consultants in marketing J.Galt's SaaS memberships and consulting services. In addition, the ManagingPartner/Sales Manager represents J. Galt in attracting memberships throughchannel partners, strategic alliances, chambers of commerce, and state,trade, and...

  • Territory Sales Manager

    5 days ago

    Boston, United States Cornerstone Building Brands Full time

    The role of the Territory Sales Manager is to effectively manage designated territory and support a designated sales team in their efforts to grow sales revenue while professionally representing Cornerstone Building Brands. The role will prospect, qualify, sell, support, and develop an account base. Additionally it will provide pre-sales and post-sales...

  • Territory Sales Manager

    4 days ago

    Boston, United States Cornerstone Building Brands Full time

    The role of the Territory Sales Manager is to effectively manage designated territory and support a designated sales team in their efforts to grow sales revenue while professionally representing Cornerstone Building Brands. The role will prospect, qualify, sell, support, and develop an account base. Additionally it will provide pre-sales and post-sales...

  • Territory Sales Manager

    3 hours ago

    Boston, United States Cornerstone Building Brands Full time

    The role of the Territory Sales Manager is to effectively manage designated territory and support a designated sales team in their efforts to grow sales revenue while professionally representing Cornerstone Building Brands. The role will prospect, qualify, sell, support, and develop an account base. Additionally it will provide pre-sales and post-sales...

  • Sales Enablement Manager

    5 days ago

    Boston, United States Franklin Fitch Full time

    Sales Enablement Manager | Boston | Hybrid | 100k The Sales Enablement Manager at our client supports commercial teams by developing and executing impactful programs to enhance the sales process. Responsibilities include prioritizing enablement initiatives, building relationships with sales reps, and facilitating collaboration between sales, marketing, and...