Computer User Support Specialist with Security Clearance
4 weeks ago
Description SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. Location: Washington, DC Required Education and Experience: * Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree. * Experience using Remedy or a similar ticketing system. * Demonstrated professional experience with Windows Server 2012; Windows Server 2016. * Demonstrated experience with VMware. * Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services. * Comprehension of NTFS file share permissions. * Fundamental understanding of authentication mechanisms such as Kerberos and LDAP. * Basic networking experience (TCP/IP, routing, SSH, OpenVPN) * Strong verbal and written communications skills. * Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Required Certifications: * Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE). * Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment. Desired Experience: * Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits). * Prior USACE/ACE-IT experience. * Experience working in a DOD environment. Required Clearance: * US citizen with an Interim Secret security clearance and ability to obtain a Secret. Job Duties: * Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments. * Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval. * Assist in storage and data management, specifically file and folder permissions. * Support operational transition of enterprise solutions into production. * Primary POC for local server, network and telecom repair of District infrastructure components. * Coordinate local response to IAVA vulnerability remediation. * Coordinate Level 3 support to the District technical personnel. * Primary escalation POC for after hours and VIP level support requests. * Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours. * Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance. * Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed. * Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. * Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager. * Provide weekly performance reports to the ITC and the SAIC Division Manager. Qualifications Required Education: * Associates degree and six (6) years experience; Two (2) years' additional experience can be accepted in lieu of degree. Required Experience: * Experience using Remedy or a similar ticketing system. * Demonstrated professional experience with Windows Server 2012; Windows Server 2016. * Demonstrated experience with VMware. * Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services. * Comprehension of NTFS file share permissions. * Fundamental understanding of authentication mechanisms such as Kerberos and LDAP. * Basic networking experience (TCP/IP, routing, SSH, OpenVPN) * Strong verbal and written communications skills. * Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Required Certifications: * Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE). * Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment. Desired Experience: * Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits). * Prior USACE/ACE-IT experience. * Experience working in a DOD environment. Required Clearance: * Interim Secret security clearance and ability to obtain a Secret; US Citizenship required. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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