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Application Support
3 weeks ago
Responsibilities Key Responsibilities: * Providing application support and services for BHA web, intranet, site and/or social media. Ensuring all application development documentation adheres to agency and bureau policies and procedures.
* Developing and delivering a backlog template per application and maintaining and managing application(s) backlog.
* Developing and reviewing documentation and actively participating in finalizing documentation, including Technical Architecture Diagram (TADs), O&M Manual, Administration Guide, and other documentation consistent with agency guidance and policies.
* Ensuring all technical documentation (including O&M Manual, SOPs, etc), training materials, and knowledge articles are documented and kept in a centralized, shared repository.
* Responding to technical and business requirements to keep systems documentation updated and end users trained. * Developing and delivering annual documentation updates unique to each application.
* Monitoring installed applications to capture application analytics to facilitate development of user manuals and technical references.
* Coordinate with multiple offices and bureaus to review requirements and resolve requirements conflicts. * Curating documentation for agency users and providing current information and other updates necessary to facilitate system users access to information. ` *Contingent on Contract Award* Qualifications Basic Qualification: * U.S. Citizen; with ability to obtain a U.S. Public Trust Security Clearance.
* High school education or equivalent with 0 -2 years of experience.
* Strong organizational skills and ability to multitask.
* Proficiency with Microsoft Word, Excel, Outlook.
* Familiarity with technical wording and documentation. * Excellent oral and written communication skills in English are required.
Preferred Qualification: * Algible to obtain Secret Security Clearance.
* 3-5 years of job-related experience preferred.
Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. * Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care
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