Helpdesk Support Specialist with Security Clearance

2 weeks ago


Washington, United States Equiliem Full time
Our client is looking for a Helpdesk Support Specialist to support the Enterprise Standard Architecture V (ESA V) program, in Washington, DC. Location: This position will be 100% onsite at the customer location in Washington, DC
Clearance: Public Trust security clearance required (Secret Clearance highly desired) Job Duties:
• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base
• Break/Fix support for government provided end-user computer devices, such as replacing hard drives or batteries which fail
• Installation of specialty software which is not already packaged in SCCM
• Removal of devices from the network as directed by Security
• Assess issues and diagnose problems with printers
• Install printer toner ESA V prides itself in providing high-quality customer support. A key part of the Helpdesk Support staff's job is interfacing with customers and leaving the customer with his or her problem resolved, in a very timely manner. Required Education & Experience:
• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system Desired Requirements:
• Past experience with Department of Justice components
• Current Secret clearance or Public Trust

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