Journeyman Computer User Support Specialist

2 weeks ago

Walla Walla Washington, United States Cayuse Shared Services Full time
Overview:
Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes.

 

The Journeyman Computer User Support Specialist will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse

Responsibilities:
Journeyman Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Other duties as assigned.

Qualifications:
AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined.

Education 4+ years of professional, applicable experience.

Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e., installing maintenance kits)

Prior USACE/ACE-IT experience

Experience working in a DoD environment.

Experience supporting Office 365

Experience supporting Windows 10, and MS Office 2013

Experience using Remedy or a similar ticketing system.

Valid Drivers License.

Ability obtain and maintain Secret clearance.

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

 

Minimum Skills:

Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. 

Strong analytical and follow through skills.

Strong verbal and written communications skills.

Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Ability to work well independently on defined tasks.

 Ability to work well as part of a team.

High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

Pay Range:
USD $20.93 - USD $27.93 /Hr.

  • Computer User Support Specialist

    1 month ago

    Washington, United States SAIC Full time

    Job ID: 2405598 **Location**:WASHINGTON, DC, US **Date Posted**:2024-04-24 **Category**:Information Technology **Subcategory**:Technical Support **Schedule**:Full-time **Shift**:Day Job **Travel**:Yes, 10 % of the Time **Minimum Clearance Required**:Interim Secret **Clearance Level Must Be Able to Obtain**:Secret **Potential for Remote...

  • Peer Support Specialist

    4 days ago

    Walla Walla, United States Catholic Charities Eastern Washington Full time

    WE OFFER EXCELLENT BENEFITS: * FREE Employee Medical Insurance * FREE Employee Dental Insurance * FREE Employee Vision Insurance * Sick leave (8 hours per month) * Vacation (Minimum of 2 weeks paid vacation) * Discounted health memberships * Retirement (Employer contribution - 3% contribution and an additional 3% employer match) * FREE Long-Term Disability...

  • PC Technician

    5 days ago

    Walla Walla, United States TEKsystems Full time

    Description: ** THIS POSITION IS ON-SITE IN WALLA WALLA, WA** SAIC has an immediate need for a PC Technician to support the US Army Corps of Engineers RITS program, located in Walla Walla, WA. Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer...

  • Help Desk Specialist

    5 days ago

    Walla Walla, United States IronArch Technology Full time

    Who We Are Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world class services to Federal Government clients. Our employees have voted us as a 'Best Place to Work' 7 times and we are an INC 5000...

  • Peer Support Specialist

    3 days ago

    Walla Walla, United States Catholic Charities Eastern Washington Full time

    Job DescriptionJob DescriptionSalary: $18.09 - $19.00/hourWE OFFER EXCELLENT BENEFITS:FREE Employee Medical InsuranceFREE Employee Dental InsuranceFREE Employee Vision InsuranceSick leave (8 hours per month)Vacation (Minimum of 2 weeks paid vacation)Discounted health membershipsRetirement (Employer contribution - 3% contribution and an additional 3% employer...

  • PC Technician

    5 days ago

    Walla Walla, United States Allyon, Inc. Full time

    Summary: Allyon, Inc is an established IT and Healthcare Services firm and we love what we do! It makes our day when we are able help talented individuals achieve their career goals while at the same time helping our clients build quality teams If you are interested in joining the Allyon Team, please apply or submit your resume for review today! Job Title:...

  • PC Technician

    5 days ago

    Walla Walla, United States Allyon Full time

    Summary: Allyon, Inc is an established IT and Healthcare Services firm and we love what we do! It makes our day when we are able help talented individuals achieve their career goals while at the same time helping our clients build quality teams If you are interested in joining the Allyon Team, please apply or submit your resume for review today! Job...

  • Helpdesk Specialist Journeyman

    1 month ago

    Washington, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (Onsite)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...

  • Information Technology End User

    4 days ago

    Washington, United States Capital City Public Charter School Full time

    Job Description Capital City is looking for innovative, experienced, and passionate staff members! At Capital City, we challenge the status quo every day. Our staff are skilled, compassionate, solutions-oriented, and unwavering in their commitment to give children of all ages, all backgrounds, and all abilities the education they need to thrive. If you...

  • Journeyman Network Support Specialist

    3 days ago

    Washington, United States Leader Communications Inc Full time

    Job DescriptionJob DescriptionPosition SummaryThe Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support of by completing all of the technical telecom tasks requested by IRS Program Managers. Individuals must be able to attain and maintain a valid US Government Public Trust clearance to be retained in the...

  • Helpdesk Specialist Journeyman

    4 weeks ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE)Location: Washington, DCDuration:12 Months+Job Description:Service/Incidents requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance of...

  • Helpdesk Specialist Journeyman

    1 month ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE)Location: Washington, DCDuration:12 Months+Job Description:Service/Incidents requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance of...

  • Helpdesk Specialist Journeyman

    2 weeks ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE) Location: Washington, DC Duration: 12 Months+ Job Description: Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance...

  • Helpdesk Specialist Journeyman

    4 hours ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE)Location: Washington, DCDuration:12 Months+Job Description:Service/Incidents requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance of...

  • Helpdesk Specialist Journeyman

    4 days ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE) Location: Washington, DC Duration:12 Months+ Job Description: Service/Incidents requests within the agencys Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance of...

  • Helpdesk Specialist Journeyman

    2 months ago

    Washington, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (ONSITE)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...

  • Helpdesk Specialist Journeyman

    2 weeks ago

    Washington, United States CSZNet, Inc Full time

    Onsite - Only locals to DC, MD, VAHelpdesk Specialist Journeyman (731803)Washington, DC12 Months +DescriptionThe candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC.Resolve technical issues and closing out...

  • Executive Computer Support Specialist

    4 days ago

    Washington, Washington, D.C., United States Allyon Full time

    Summary: Allyon, Inc. is an established IT and Healthcare Services firm and we love what we do It makes our day when we are able to help talented individuals achieve their career goals while at the same time helping our clients build quality teams. If you are interested in joining the Allyon Team, please apply or submit your resume for review today Job...

  • Helpdesk Specialist Journeyman

    2 weeks ago

    Washington, United States Serigor Inc Full time

    Helpdesk Specialist Journeyman (ONSITE) Location: Washington, DC Duration: 12 Months+ Job Description: Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance of...

  • Program Support Assistant

    3 days ago

    Walla Walla, United States Blue Mountain Action Council Full time

    Job DescriptionJob DescriptionSalary: $21.09-$23.38 DOQPOSITION TITLE: Program Support Assistant DEPARTMENT: Energy & Utilities ProgramREPORTS TO: Energy & Utilities Program DirectorSUPERVISES: N/APOSITION TYPE: Full-time, nonexempt, temporary (non-permanent)SCHEDULE: Up to 40 hours/week; June 1 – October 31 Priority deadline: 8 a.m. on Monday, May...