Queue Coordinator, Mid-level
3 weeks ago
* Monitoring dedicated queues to ensure SLAs are maintained.
* Assigning the tickets which are out of scope to Service Desk/Other Teams
* Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
* Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load.
Education and Experience: * Two (2) to four (4) years experience in customer service, help desk, or network operations center environment.
* Experience with Linux or Windows administration desired.
Certifications: ITIL v3 Foundation certification desired Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role. Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
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Queue Coordinator, Mid-level
3 weeks ago
Columbia, United States Independent Software Full timeJob DescriptionJob DescriptionWhat you will be doing!As a Mid-level Queue Coordinator you will be a part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and...
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Queue Coordinator, Mid-level
2 weeks ago
Columbia, MD, United States Independent Software Full timeWhat you will be doing! As a Mid-level Queue Coordinator you will be a part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are metRequirements:•...
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Queue Coordinator, Junior
4 weeks ago
Columbia, United States Independent Software Full timeJob DescriptionJob DescriptionWhat you will be doing!As a Junior Queue Coordinator you will work as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and...
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Queue Coordinator, Junior
3 weeks ago
Columbia, United States Independent Software Full timeWhat you will be doing! As a Junior Queue Coordinator you will work as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Requirements: *...
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Columbia, United States BigBear.ai Full timeOverview BigBear.ai is seeking a Mid-Level Engineer to support contracts that provide enterprise architecture and standards related systems engineering. You will be coordinating activities pertaining to the development, documentation, and maintenance of the enterprise architecture. Tasks will include providing system engineering, configuration management,...
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Columbia, MD, United States BigBear.ai Full timeOverview BigBear.ai is seeking a Mid-Level Engineer to support contracts that provide enterprise architecture and standards related systems engineeringYou will be coordinating activities pertaining to the development, documentation, and maintenance of the enterprise architectureTasks will include providing system engineering, configuration management,...
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Columbia, United States Leidos Full timeR-00134935 Description Leidos is seeking Contracts Managers with polygraph for all levels- mid to senior level to support our National Security Sector in Columbia, MD. Seeking a motivated self-starter who can work independently and as part of a team in a dynamic environment. The selected candidate will oversee a diverse portfolio of contracts aligned to our...
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Columbia, MD, United States Leidos Inc Full timeDescription Leidos is seeking Contracts Managers with polygraph for all levels- mid to senior level to support our National Security Sector in Columbia, MD. Seeking a motivated self-starter who can work independently and as part of a team in a dynamic environment. The selected candidate will oversee a diverse portfolio of contracts aligned to our Cyber &...
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Columbia, MD, United States Leidos Full timeDescription Leidos is seeking Contracts Managers with polygraph for all levels- mid to senior level to support our National Security Sector in Columbia, MD. Seeking a motivated self-starter who can work independently and as part of a team in a dynamic environment. The selected candidate will oversee a diverse portfolio of contracts aligned to our Cyber &...
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