Queue Coordinator, Mid-level
3 weeks ago
Requirements:
• Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
* Monitoring dedicated queues to ensure SLAs are maintained.
* Assigning the tickets which are out of scope to Service Desk/Other Teams
* Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
* Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load.
Education and Experience:
• Two (2) to four (4) years experience in customer service, help desk, or network operations center environment.
* Experience with Linux or Windows administration desired.
Certifications: ITIL v3 Foundation certification desired Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
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