Knowledge Management Specialist with Security Clearance
4 weeks ago
* Analyzes, manages, and maintains the Knowledge Base Customer Support portal for Service Delivery personnel
* Analyzes, manages, and maintains knowledge artifacts and web links on the portal (SharePoint Online)
* Serves as the process SME when gathering requirements for new and existing supported services
* Facilitates and conducts the annual SOP review for Service Delivery Support Groups
* Coordinates with various technical SMEs to develop training documentation on technologies and processes supported by the Customer Service Center
* Administers, coordinates, and conducts technical training for Service Delivery personnel
* Works special projects, as required Qualifications Requirements: * Clearance: Active Secret security clearance. * Education: Bachelors or equivalent related experience. * 4 - 9 years of general related experience. * Strong customer service orientation. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Excellent written, oral, and interpersonal communication skills. * Ability to present ideas in business-friendly and user-friendly language. * Highly self-motivated and directed.Keen attention to detail. * Team-oriented and skilled in working within a collaborative environment. * Experience with a variety of tools such as ServiceNow, Canva, OneNote, Teams, SharePoint, etc. Preferred Education and Experience: * ITIL v4 Foundations * Hands-on experience working with BMC Remedy ticket systems and ServiceNow (SNOW) * Prior work experience in a fast-paced DoD environment Physical Requirements: This position requires the ability to perform the below essential functions: * Sitting for long periods * Standing for long periods * Ambulate throughout an office * Ambulate between several buildings About Empower AI It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations . Empower AI is a VEVRAA Federal Contra ctor.
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