Volunteer Coordinator

Coordinate the Hospice volunteer program

EDUCATIONAL QUALIFICATIONS:

• Bachelor's degree in healthcare administration, social service, public relations or related field
• Two years experience in human services field
• Experience working with volunteers preferred
• Active client contacts within the past two years

KNOWLEDGE AND SKILLS:

• Knowledge of and commitment to the hospice philosophy of care
• Ability to work on an interdisciplinary team
• Ability to work a flexible schedule
• Ability to work well with others in a supervisory role
• Willingness to work with patients/families regardless of race, color, creed, age or sexual orientation. Must respect their beliefs and philosophy with an attitude of openness and receptiveness

TRAINING-Initial And Ongoing:

• Complete Hospice volunteer/staff training program
• Complete Hospice orientation program
• Obtain eight hours of continuing education per year, including mandatory safety in-service
• Attend minimum of six staff meetings per year

DUTIES AND RESPONSIBILITIES:

• Assist in orienting new team members
• Participate in quality improvement program
• Adhere to strict confidentiality
• Adhere to safety policy and practices
• Complete employee time record accurately per policy
• Cooperate with all government agencies and outside auditors
• Assist with updating policies and procedures as appropriate
• Complete annual TB screening
• Assure all license, certifications, continuing education information and any other required documentation are submitted to human resources and kept current
• Maintain up-to-date documentation required and specified in Hospice policy and procedure
• Perform other duties assigned by supervisor
• Coordinate program for recruiting, screening, training, assigning and evaluating volunteers
• Assist with organizing and conducting volunteer/staff training programs on a regular basis
• Develop and implement appropriate continuing education programs for volunteers
• Provide on-going support and encouragement for all volunteers to enhance participation
• Develop new and improved roles of services for volunteers
• Provide messages/reminders through Phonetree System
• Coordinate publication of monthly activity calendars and newsletters for volunteers/chaplains
• Supervise volunteers and assure adherence to all policies and procedures
• Participate in Hospice staff development and information exchange with other health professionals
• Act as a resource person for both internal and community organizations
• Complete all patient/family volunteer assignments as specified in policy and procedures
• Act as liaison between volunteer and staff
• Schedule volunteers to assist with special projects
• Coordinate annual volunteer recognition event
• Assist bereavement coordinator with planning volunteer roles in annual memorial service
• Maintain volunteer personnel files in accordance with policy
• Maintain accurate records of all volunteer hours
• Review volunteer section of monthly cost report
• Participate in coordination of annual Unifour volunteer conference
• Complete volunteer award nominations
• Be available daily to provide direction to volunteer support specialist
• Review timesheets for accuracy and approve
• Coordinate continuing education for volunteer staff
• Complete reports and other statistical data as requested
• Interview, hire and supervise volunteer support specialist
• Complete direct report required performance evaluations with clinical competency evaluations

PHYSICAL QUALIFICATIONS:

• Visual acuity to read written documentation and computer tasks
• Speech and hearing skills necessary for telephone interaction and face to face contact
• Ability to sit as required to perform duties
• Ability to stand, bend and lift an average of 30 pounds
• Manual dexterity with the ability to manipulate office equipment and complete written documentation
• Ability to walk, squat, kneel, climb and balance

SPECIAL REQUIREMENTS:

• Must have an automobile with required insurance coverage and a state driver's license

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