Medical Services Coordinator I

4 weeks ago

Denver, United States One Call Full time
Medical Svcs Coord I

We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.

Salary Range: $17.49 - $25.35Hourly

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $17.49 - $25.35Hourly

Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home

• Competitive wages with opportunities to earn annual merit increases

• Paid development hours to use for professional and community development

• Generous paid time off, 8 company holidays, and 2 personal days per year

• $1,000 Colleague Referral Program

• Enterprise Recognition Program rewarding colleagues for their extraordinary work

• Exclusive discounts on travel, activities, and merchandise via work discount program

• Colleague Assistance Program that provides free counseling and financial services

• Tuition Reimbursement Program including certifications

• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions

• Medical, dental, and vision insurance

• Pre-Tax FSA and HSA health savings accounts

• 401(k) matching

• Company paid life insurance

• Company paid short term and long-term disability

• Referral program

• Healthcare concierge

• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.

The MSC serves as primary contact for coordination of medical services and patient care and will address and resolve simple to complex inquiries with clients, patients, and providers. The MSC may serve as mentor/coach to less experienced colleagues to assist in elevating their skills. This position may be asked to perform other administrative duties such as running and interpreting reports, billing responsibilities, and any other administrative duties, as requested.

GENERAL DUTIES & RESPONSIBILITIES:

Medical Services Coordinator I: Capable to Inspirational Level of Proficiency

Customer Care: 70%
  • Works independently to address routine and complex client inquiries that deviate from normal issues for one or more service lines
  • Adept at effectively resolving client escalations with latitude for independent judgement
  • Play lead role in resolving low-moderate level escalations for best client outcome
  • Uses root cause analysis methods to identify and resolve the client's underlying needs
  • Consistently demonstrates all of the seven qualities of exceptional care in serving clients (friendliness, empathy, empowerment, accountability, knowledge, resilience fairness and providing \"plus 1\" service)
Collaboration: 10%
  • Provide prompt, accurate and clear information to clients
  • Identifies, communicates and implements best practices and solutions to improve the client experience based on market and industry trends
  • Mentor client care colleagues on approached to effectively handle client interactions
Administration: 20%
  • Perform extensive research, analyze, and provide resolutions to low-moderate inquiries within a reasonable amount of time
  • Organize time and workload to ensure follow up on items is done timely and appropriately
  • Provide detail for any system/client notes that reduces the need for clarification or follow up
  • Ability to run reports, interpret data, and provide action items based on same
  • Meet or exceed KPIs established for your role and area
  • Navigate multiple software systems as appropriate to document and/or obtain information for inquiries
  • Demonstrates an understanding of HIPPA and other regulatory requirement and apply to daily work interactions
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
2 years of post-high school education or 3+ years of experience is required for this role. Associate or Bachelor's degree is preferable, or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:
  • Knowledge of the company's products, services and business operations to enable resolution of inquiries
  • Proficient customer service skills that build the highest levels of client satisfaction
  • Proficient verbal and written communication skills
  • Proficient level computer navigation and operation skills
  • Demonstrates highly proficient people skills and empathy when taking care of clients
  • Ability to work both independently and in a team environment
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT:
    • If working with federal government contract clients, colleague is required to receive federal government clearance for handling sensitive information. Colleague is also required to receive annual security awareness training.
    • For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the colleague must regularly sit, use hands and fingers, speak, and hear.
    • The colleague is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height).
    • Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus
    • The work environment utilizes florescent lighting; noise level is moderate.
    • The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload.
    • Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position.
    • Please be advised this job description is subject to change at any time.

EEO EmployerPandoLogic. Keywords: Health Service Coordinator, Location: DENVER, CO - 80218 , PL: 594391282

  • Medical Surgical Clinical RN Coordinator

    1 month ago

    Denver, United States North Suburban Medical Center Full time

    Job DescriptionDescription Hourly Wage Estimate: $39.88 - $57.02 / hourLearn more about the benefits offered for this job.The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other...

  • Medical Staff Coordinator

    3 days ago

    Denver, Colorado, United States Rose Medical Center Full time

    Job SummaryThe Medical Staff Coordinator plays a vital role in ensuring the smooth operation of medical staff services at Rose Medical Center. This position is responsible for coordinating and documenting all medical staff department activities to ensure compliance with medical staff bylaws, documents, and regulatory requirements.Key ResponsibilitiesAssist...

  • Healthcare Service Coordinator

    2 weeks ago

    Denver, Colorado, United States OnPoint Medical Group Full time

    Position Overview:OnPoint Medical Group is in search of a dedicated Healthcare Service Coordinator to enhance our operations within the Internal Medicine department. This role is vital in ensuring a seamless experience for our patients as we expand our network of healthcare professionals.OnPoint Medical Group is a physician-led organization comprising...

  • Travel Services Coordinator

    2 days ago

    Denver, Colorado, United States Medpace Full time

    Job Summary:Medpace is seeking a highly skilled Travel Services Coordinator to join our Facilities team. This role will play a crucial part in ensuring the smooth execution of corporate travel arrangements, while maintaining compliance with company policies and procedures.Key Responsibilities:Coordinate travel arrangements for employees, ensuring adherence...

  • Medical Surgical Nurse Coordinator

    1 week ago

    Denver, United States North Suburban Medical Center Full time

    Hourly Wage Estimate: $57.02 / hour Learn more about the benefits offered for this position. The displayed estimate represents the typical wage range of candidates hired. Factors that may influence your actual salary include your specific skills, years of experience, and comparison to other employees in this role. The typical candidate is hired below the...

  • Service Tech I

    1 month ago

    Denver, United States Mill Creek Residential Full time

    Welcome to Mill Creek! We’re glad you’re here! At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.Studies have shown that women and people of color are less likely to apply to jobs unless...

  • Credentialing Coordinator

    2 months ago

    Denver, United States Rose Medical Center Full time

    Description Hourly Wage Estimate: $21.71 - $32.56 / hour Learn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already...

  • Nurse Coordinator for Medical Telemetry

    1 week ago

    Denver, Colorado, United States PresbyterianSt. Luke's Medical Center Full time

    Hourly Wage Estimate: $57.02 / hour. Learn more about the benefits offered for this position. The displayed estimate represents the typical wage range of candidates hired. Factors that may influence your actual salary include your specific skills, years of experience, and comparison to other employees in this role. A $10,000 sign-on bonus is available for...

  • Client Services Coordinator

    5 days ago

    Denver, Colorado, United States Community Medical Services Full time

    About the RoleCommunity Medical Services is seeking a highly skilled Client Services Coordinator to join our team. As the face of our clinic, you will be responsible for providing exceptional customer service to our clients and visitors.Key ResponsibilitiesGreet and attend to clients in person and over the phone in a professional and courteous manner.Manage...

  • Kidney Liver Transplant Clinical RN Coordinator

    6 days ago

    Denver, United States PresbyterianSt. Luke's Medical Center Full time

    Job DescriptionDescription Hourly Wage Estimate: $39.88 - $57.02 / hourLearn more about the benefits offered for this job.The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other...

  • Kidney Liver Transplant Clinical RN Coordinator

    6 days ago

    Denver, United States PresbyterianSt. Luke's Medical Center Full time

    Description Hourly Wage Estimate: $39.88 - $57.02 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Kidney Liver Transplant Clinical RN Coordinator

    6 days ago

    Denver, United States PresbyterianSt. Luke's Medical Center Full time

    Description Hourly Wage Estimate: $39.88 - $57.02 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Kidney Liver Transplant Clinical RN Coordinator

    7 days ago

    Denver, United States PresbyterianSt. Luke's Medical Center Full time

    Description Hourly Wage Estimate: $39.88 - $57.02 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Kidney Liver Transplant Clinical RN Coordinator

    4 days ago

    Denver, United States PresbyterianSt. Luke's Medical Center Full time

    Description Hourly Wage Estimate: $39.88 - $57.02 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Medical Staff Services Specialist

    1 week ago

    Denver, Colorado, United States Rose Medical Center Full time

    Position Overview Hourly Wage Estimate: $32.72 / hour Join our team at Rose Medical Center, where we prioritize a diverse and inclusive work environment. We are currently seeking a dedicated Medical Staff Services Coordinator to enhance our healthcare delivery and ensure compliance with medical staff regulations. Benefits At Rose Medical Center, we offer a...

  • Nursing Coordinator for Medical-Surgical Unit

    1 week ago

    Denver, United States North Suburban Medical Center Full time

    Hourly Wage Estimate: $57.02 / hourExplore thebenefits availablefor this position.The displayed estimate reflects the typical wage range for candidates hired. Factors influencing your actual salary may include your specific skills, years of experience, and comparisons to other employees in this role. The average candidate is typically hired below the...

  • Staff Researcher I

    1 week ago

    Denver, Colorado, United States InsideHigherEd Full time

    About the RoleThe Colorado Evaluation and Action Lab at the University of Denver is seeking a highly skilled and motivated Staff Researcher I to support research and evidence-building activities across a variety of issue areas.Key ResponsibilitiesSupport project directors on all aspects of research and evaluation projects, including developing project plans,...

  • Patient Care Coordinator

    7 hours ago

    Denver, Colorado, United States OnPoint Medical Group Full time

    About the RoleWe are seeking a highly skilled and organized Patient Care Coordinator to join our team at OnPoint Medical Group. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our medical clinics.Key ResponsibilitiesGreeting Patients: Provide a warm and welcoming experience for patients and their...

  • Medical Surgical Clinical RN Coordinator

    1 month ago

    Denver, United States North Suburban Medical Center Full time

    Description Hourly Wage Estimate: $39.88 - $57.02 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...

  • Medical Surgical Clinical RN Coordinator

    1 month ago

    Denver, United States North Suburban Medical Center Full time

    Description Hourly Wage Estimate: $39.88 - $57.02 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in...