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3 months ago
Job Overview:
This is advanced technical work managing automation systems in the Montana Judicial Branch.This position serves as lead technical support for the Montana Supreme Court, Law Library and the Clerk of Supreme Court.This position performs analytical and technical work by gathering business requirements, recommending technical solutions and developing, installing, configuring and supporting information technology systems and programs as appropriate.This position works directly for the IT director and leads project coordination.The position requires a highly motivated and independent person who’s primary responsibilities include: project coordination for the Clerk of Court Case Management System, the FileNet database, website content management, and video conferencing services.
Emphasis of the work is on providing technical direction for projects, conducting training and support and coordinating the procurement and installation of new automated systems.Responsibilities include coordinating a variety of on-going office automation installation and support projects and reviewing specifications of office automation systems.Supervision is received from the Information Technology Supervisor who reviews work for professional quality of completed projects and attainment of desired objectives.
Job Duties: (Any one position may not include all the duties listed, nor do the examples cover all the duties which may be performed)
Manages statewide Lexis contracts and accounts, including executive and legislative branch agencies, as well as city, municipal, and county, governments
Manages all Supreme Court case management system (C-Track) technical and administrative services.
Administratively manages a variety of SharePoint sites related to the Montana Supreme Court, Law Library, and the Clerk of the Supreme Court.
Montana Judicial Branch Webmaster-
Content management- Creates and manages all content
Website Organization
Manages the Supreme Court Docket Search, the Supreme Court Daily Orders/Opinions, and FileNet content manager that populates the Docket and Daily Orders.
Acts as backup to the Clerk of the Supreme Court when preparing annual statistics such as case filings, summary statistical categories, and historic caseload statistics.
Collects and analyzes data for AdHoc reporting
Legislative Drug Court preparation including guiding end-users to ensure data from all drug court case management systems is properly entered into DIMS (Treatment Court case management system),and comparing key identifiers from admissions to discharge. Produces monthly utilization reports from DIMS (Treatment Court case management) Collaborates with IT Systems Developer to identify recidivism rates for Drug Court participants. Collaborates with Public Health and Human Services for the development of new substantiated child abuse and neglect reports with data from DIMS and the Family Court case management system.Provides all information technology help desk services for users in the Montana Supreme Court, the Law Library, Clerk of the Supreme Court, and the Office of the Court Administrator’s Finance Division.
Maintains and supports the Law Library Information Technology programs including online subscriptions to various legal materials, the Law Library catalog and provides IT help to the general public utilizing the Library public workstations.
Requires thorough knowledge of Zoom video conferencing
Manages Zoom conferences for the Montana Supreme Court, zoom interviews for Supreme Court, Law Library, Supreme Court Clerk’s Office, and Court Administrator’s Finance Office.
Manages Zoom registration setup and breakout rooms for the Court Improvement Program and Court Improvement Program/ICWA program.
Manages the Montana Supreme Court’s Oral Argument live streaming and YouTube content.
Performs technical work, recommends technical solutions and installs and configures programs for the Clerk of Court’s office and the Law Library.
Installs, troubleshoots and maintains hardware and software; monitors, investigates and resolves systems, applications, communications, or data problems; initiates corrective action when defects are reported.
Provides technical support for hardware and software to end users; facilitates problem identification and resolution.
Assists vendor systems implementation by troubleshooting related system issues such as mail systems, internet/intranet and network problems affecting users.
Assists in installing, testing, configuring and maintain operating systems and software platforms; assists in monitoring, evaluating and resolving hardware/software configuration performance problems.
Working Conditions:
Work is performed primarily in an office or courtroom, however installation of equipment may require climbing on ladders, bending, crawling and working in confined places.Some travel to court locations in various counties may be required.
Physical Demands:
Work requires extended periods of confined sitting and hand-eye coordination working with computers.Work exposes the incumbent to a number of time-sensitive technical issues that require immediate resolution.Installation or presentation work requires occasional lifting of computer units or presentation equipment.Lifting boxes of documentation required of some positions.A significant amount of walking, standing, and bending may be necessary.Crawling may be required during installations.
Knowledge, Abilities and Skills:
Knowledge of information technology software, hardware and network communication technology and protocols. Knowledge of web page creation and design, network software, electronic mail and common office applications. Knowledge of court software applications. Knowledge of the court system, court information processing and business practices. Ability to analyze, evaluate, troubleshoot and resolve system hardware, software or networking related problems. Ability to communicate, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees. Ability to use package software to extract and analyze date. Ability to make presentations to both large and small groups of people. Skill in testing programs or applications, taking the users’ perspective. Skill in using a computer and related equipment.Minimum Qualifications (Education and Experience ):
(Any combination of training and work experience which indicates possession of the knowledge, abilities and skills listed above.An example of an acceptable qualification for this position is:)
Graduation from an approved high school supplemented by completion of approved college level course work in computer science or related technical area and four to five years of system and network development, maintenance and support experience.
Licensure and Certification Requirements:
Montana driver’s license; proof of insurance if using a personal vehicle on State business.
