Desktop Support Specialist

1 month ago


Buffalo, United States Ampstek Full time

• Provide Installation and Day-to-Day support for Personal computers and Desktop for hardware, software, and network components.

• Work from Client location for End User Desktop / laptop Support.

• Operating system Installation / Image Deployment on Laptops / Desktops

• O365 Installation / configuration

• Troubleshooting the Windows OS , Outlook , WIFI , Local NW issues.

• Printer / Scanner Installation , Troubleshooting

• Remote Support & Ticket resolution’s

• Inventory Management , Record Keeping and Documentation.

• Support Printer configurations and settings and troubleshooting access issues.

• Provide Executive support for PCs for VIP Users and their Executive Assistances.

• Support Conferencing implementations and issues.

• Track and support On-Boarding and Off-Boarding Users by issuing PC’s and peripherals.

• Collaborate with other IT groups such as Security, Service Desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.

• Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies related to EUC.

• Expert knowledge and ability to implement and develop tools to effectively manage the EUC devices and user environments including software delivery, asset management, and OS updates and changes.

• Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility.

• Assist with the development of roadmaps, documentation, and take ownership for various end-user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability/patch management, VDI, etc.).

• Compatibility and QA testing of applications, operating systems, and application packages.

• Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies



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