Customer Support Specialist

3 weeks ago

Buffalo, United States International Imaging Materials, Inc Full time
Job DescriptionJob Description

At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions, a reality. As a dynamic organization with a global presence, our passion & determination to design, manufacture, and sell the highest quality products across a diverse set of industries is what we do.

What you’ll do:

As a Customer Support Specialist, you will work in conjunction with an Account Manager to ensure that ARMOR-IIMAK’s customers are being provided with a high level of care and support. Our team approach to service ensures that our internal and external customers are provided with the tools and resources they need to be successful. Our Customer Support Specialists are trained and encouraged to focus on the customer experience through building relationships, maintaining a focus on quality, and acting as a trusted advisor. Our ideal candidate is energetic, has a glass-half full mentality and thrives in a fast paced, fun, team environment.
  • Engage with ARMOR-IIMAK customers while providing sales support through a variety of channels: e-mail, web, phone, etc.
  • Process incoming orders with accuracy– Verify and maintain customer profile information in management system
  • Input orders following customer instructions, internal policies such as shipping cutoffs and core value
  • Review pricing quotes and troubleshoot pricing discrepancies
  • Create and maintain customer part number linking in our systems
  • Perform tasks related to monitoring and releasing order from customer, manufacturing and credit hold
  • Interface with Customer Care Planning to secure delivery dates and Shipping to determine shipping methods and freight quotes
  • Review and release orders received from the web and process EDI orders
  • Provide sales support with Account Managers in reference to administration and account maintenance
  • Field calls, support assigned primary and secondary accounts, answer application, printer, and ribbon questions, cross reference competitor inks and part numbers and when appropriate, advise customers on how to switch to core products for cost savings
  • Other order inquires i.e. - pricing, product availability, shipping and tracking information
  • Process customer complaints in a timely and professional manner, work to establish positive communication with customers
  • Communicate customer issues– i.e. complaints, competitive information, samples, etc.

Who you are:

  • You are a people person, who enjoys helping others
  • You are organized, driven and enjoy finding solutions and meeting the needs of your customers
  • You are an excellent communicator both verbally and when writing
  • You are comfortable working on a computer and find it easy to navigate through more than one system at a time
  • You have great time management skills and enjoy collaborating with your team

What you have:

  • At least two years of previous experience in a customer service role required, Associates or Bachelor’s degree a plus
  • Goal oriented, self-motivated, and able to meet deadlines while prioritizing and managing multiple tasks
  • Must be able to demonstrate a persistent, assertive & confident approach towards selling.
  • Strong analytical and PC skills. Experience with Microsoft-AX, Microsoft Office suite, and CRM software is a plus
  • Strong attention to detail and excellent organization skills.
  • Excellent verbal, written and interpersonal skills with the ability to establish rapport with customers and interact effectively with all levels in organization

What we offer:

  • Health, Vision, Dental Insurance
  • 401(k) Match
  • Wellness Program/Incentives
  • Paid Lunch Breaks
  • Paid Time Off
  • Shift Premiums
  • On-Site Fitness Facility
  • Continued Learning Opportunities
  • Tuition Assistance Program
  • Employee Appreciation Programs
  • ARMOR-IIMAK Safety Program
  • Employee Assistance Program

Pay Transparency: Additional factors such candidates work experience, education/training, job-related skills, as well as market and business considerations may influence compensation offered.

ARMOR-IIMAK is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

  • Customer Support Specialist

    7 days ago

    Buffalo, United States Materion Corporatiom Full time

    As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Service Manager, this role will be responsible for actively maintaining an ongoing relationship with customers and the factories in our division. They have daily exposure to customers in a dynamic environment and will be responsible for managing many...

  • Customer Support Specialist

    7 days ago

    Buffalo, United States IIMAK Full time

    At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions, a reality. As a dynamic organization with a...

  • Peer Support Specialist

    2 days ago

    Buffalo, United States Venture Forthe Full time

    Job DescriptionJob DescriptionDescription: Venture Forthe is a leading health care agency in Western New York that operates on the fundamental premise that every individual has the right to make their own choices; we advocate for the needs and goals of our clients. The clinical department at Venture Forthe focuses on HCBS (Home and Community Based...

  • Program Support Specialist

    2 weeks ago

    Buffalo, United States Evergreen Health Full time

    Job DescriptionJob DescriptionEvergreen Health The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multi-disciplinary treatment team. The Program Support Specialist works...

  • Senior Research Support Specialist

    3 weeks ago

    Buffalo, United States University at Buffalo Full time

    The Senior Research Support Specialist will personally participate in assigned scientific research projects in the Department of Ophthalmology at the University at Buffalo. Candidate will plan, organize and carry out experimental protocols. General l Support Specialist, Research, Support, Specialist, Senior, Chemistry, Technology, Education

  • Technical Support Specialist

    2 days ago

    Buffalo, United States Hospice Buffalo Full time

    Job DescriptionJob DescriptionWhat's in it for you? Hospice offers a Robust Total Rewards PackageEmployer 401k contribution regardless of employee participation, and match on employee contributions there afterHealth Insurance with vision component copayment plan, or high deductible plan (FT status)HSA with high deductible health plan twice annual...

  • Senior Research Support Specialist, Psychology

    3 weeks ago

    Buffalo, United States University at Buffalo Full time

    The Senior Research Support Specialist (RSS) will join a multidisciplinary team working on two federally-funded projects studying vaping and smoking. Responsibilities may include: Screening potential participants for eligibility; Preparing for and ru Support Specialist, Research, Psychology, Support, Specialist, Senior, Technology, Education

  • Customer Service/ Collections Specialist

    2 weeks ago

    Buffalo, United States Stark Tech Full time

    Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help...

  • Customer Service/ Collections Specialist

    2 weeks ago

    Buffalo, United States Stark Tech Group Full time

    18.84-23.55 per hour | Buffalo, NY, USA | Hourly | Corporate | Full Time Advance your career with the Stark Tech team. We'll shape your future together! Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer...

  • Microcomputer Technical Support Specialist

    7 days ago

    Buffalo, United States Erie 1 BOCES Full time

    Required Application Type: School Related Personnel  Salary/Pay Scale: $31.90/hr Plus Generous Benefits Package   Job Description Location: Erie 1 BOCES Technology Services TS VoIP E1B Education Campus West Seneca, NY   Hours: 8:00AM – 4:00PM  Hourly Rate: $31.90/hr PLUS Generous benefits package  Annual Education Stipends: $500 for Associates...

  • Customer Service/ Collections Specialist

    7 days ago

    Buffalo, United States StarkTech LLC Defunct Full time

    Advance your career with the Stark Tech team. We'll shape your future together!Stark Tech is a total optimization provider of facilities and energy solutions. Stark Tech leads the market in providing cutting-edge facilities and energy solutions. We integrate systems, offer energy-efficient equipment and services, and provide building analytics to help...

  • QA Specialist

    3 weeks ago

    Buffalo, United States American Coradius Full time

    Job DescriptionJob DescriptionWe are looking for motivated quality assurance specialists to join our rewarding team. Apply today for more information and immediate consideration!This position is onsite at our 2420 Sweet Home Rd. Location!POSITION SUMMARY: Responsible for providing effective customer service for internal and external customers by processing...

  • Desktop Support Technician_Buffalo

    7 days ago

    Buffalo, United States Red Knight Solutions, LLC Full time

    Red Knight Solutions is currently seeking a Desktop Support Specialist in La Porte TX. This is a long-term potential CTH opportunity. The pay will be $18.00(W2). The conversion is typically around 6 months. Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align...

  • Support Specialist

    3 weeks ago

    Buffalo, KS, United States TFI Family Services, Inc. Full time

    Description ****Average hourly rate is $19.77 (including wage, incentives, bonuses, overtime, shift differential, etc.)*******This position has Hybrid capabilities for those who reside in or around Chanute area***Do you love working with children and families? TFI Family Services has the job for you!We are looking for a full-time Aftercare Specialist to add...

  • Service Dept. Support Specialist

    4 weeks ago

    Buffalo Grove, United States Emcortmi Full time

    ** Service Dept. Support Specialist** **Job Category****:** Operations Services **Requisition Number****:** SERVI017843 Showing 1 location **Job Details** **Description** At EMCOR Services Team Mechanical, we're driven by values. We use them as a metric, a guideline, a way to ensure that each activity we engage in is aligned with the principles we believe...

  • Installer Service Specialist

    2 weeks ago

    Buffalo, United States O'Reilly Auto Parts Full time

    Compensation Pay Range:$15.00 - $21.00 The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the stores installer counter. This position will oversee and direct the Installer, Service, Delivery Specialist, Sales Specialist, Parts Specialist, Territory Sales, Retail,...

  • Patient Experience Specialist

    2 weeks ago

    Buffalo, United States Chsbuffalo Full time

    **Patient Experience Specialist (Customer Service) Revenue Management I** Location: Buffalo, NY, United States Share: mail **Job Description** **Facility:** Administrative Regional Training Cntr **Shift: Shift 1** **Status:** Full Time **FTE: 1.000000** **Bargaining Unit:** ACE Associates **Exempt from Overtime:** Exempt: No **Work Schedule:** Days and...

  • Tech Support

    3 weeks ago

    Buffalo, United States Prizm Document & Technology Solutions Full time

    Description We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this...

  • Customs Coordinator

    1 day ago

    Buffalo, United States Reliable Logistics Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Customs Coordinator & Release Agent for the North American market. As a key member of our Customs Department, you will play a crucial role in ensuring seamless and efficient customs clearance processes for our clients, with a specific focus on the USA market. This position offers the...

  • Customs Coordinator

    2 days ago

    Buffalo, United States Reliable Logistics Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Customs Coordinator & Release Agent for the North American market. As a key member of our Customs Department, you will play a crucial role in ensuring seamless and efficient customs clearance processes for our clients, with a specific focus on the USA market. This position offers the...