Customer Support Specialist

3 weeks ago

Buffalo, United States IIMAK Full time

At ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions, a reality. As a dynamic organization with a global presence, our passion & determination to design, manufacture, and sell the highest quality products across a diverse set of industries is what we do.

What you’ll do:

As a Customer Support Specialist, you will work in conjunction with an Account Manager to ensure that ARMOR-IIMAK’s customers are being provided with a high level of care and support. Our team approach to service ensures that our internal and external customers are provided with the tools and resources they need to be successful. Our Customer Support Specialists are trained and encouraged to focus on the customer experience through building relationships, maintaining a focus on quality, and acting as a trusted advisor. Our ideal candidate is energetic, has a glass-half full mentality and thrives in a fast paced, fun, team environment.

  • Engage with ARMOR-IIMAK customers while providing sales support through a variety of channels: e-mail, web, phone, etc.

  • Process incoming orders with accuracy– Verify and maintain customer profile information in management system

  • Input orders following customer instructions, internal policies such as shipping cutoffs and core value

  • Review pricing quotes and troubleshoot pricing discrepancies

  • Create and maintain customer part number linking in our systems

  • Perform tasks related to monitoring and releasing order from customer, manufacturing and credit hold

  • Interface with Customer Care Planning to secure delivery dates and Shipping to determine shipping methods and freight quotes

  • Review and release orders received from the web and process EDI orders

  • Provide sales support with Account Managers in reference to administration and account maintenance

  • Field calls, support assigned primary and secondary accounts, answer application, printer, and ribbon questions, cross reference competitor inks and part numbers and when appropriate, advise customers on how to switch to core products for cost savings

  • Other order inquires i.e. - pricing, product availability, shipping and tracking information

  • Process customer complaints in a timely and professional manner, work to establish positive communication with customers

  • Communicate customer issues– i.e. complaints, competitive information, samples, etc.

Who you are:

  • You are a people person, who enjoys helping others

  • You are organized, driven and enjoy finding solutions and meeting the needs of your customers

  • You are an excellent communicator both verbally and when writing

  • You are comfortable working on a computer and find it easy to navigate through more than one system at a time

  • You have great time management skills and enjoy collaborating with your team

What you have:

  • At least two years of previous experience in a customer service role required, Associates or Bachelor’s degree a plus

  • Goal oriented, self-motivated, and able to meet deadlines while prioritizing and managing multiple tasks

  • Must be able to demonstrate a persistent, assertive & confident approach towards selling.

  • Strong analytical and PC skills. Experience with Microsoft-AX, Microsoft Office suite, and CRM software is a plus

  • Strong attention to detail and excellent organization skills.

  • Excellent verbal, written and interpersonal skills with the ability to establish rapport with customers and interact effectively with all levels in organization

What we offer:

  • Health, Vision, Dental Insurance

  • 401(k) Match

  • Wellness Program/Incentives

  • Paid Lunch Breaks

  • Paid Time Off

  • Shift Premiums

  • On-Site Fitness Facility

  • Continued Learning Opportunities

  • Tuition Assistance Program

  • Employee Appreciation Programs

  • ARMOR-IIMAK Safety Program

  • Employee Assistance Program

Pay Transparency: Additional factors such candidates work experience, education/training, job-related skills, as well as market and business considerations may influence compensation offered.

ARMOR-IIMAK is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

  • Customer Support Specialist

    3 weeks ago

    Buffalo, United States Materion Corporatiom Full time

    As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Service Manager, this role will be responsible for actively maintaining an ongoing relationship with customers and the factories in our division. They have daily exposure to customers in a dynamic environment and will be responsible for managing many...

  • Customer Support Specialist

    1 month ago

    Buffalo, United States International Imaging Materials, Inc Full time

    Job DescriptionJob DescriptionAt ARMOR-IIMAK, we innovate and manufacture Thermal Transfer Ribbons, Direct Thermal Films & Industrial & Digital Inkjet Inks for products used every day. Whether it is a large sign, advertisement displaying your company or clothing designed for a friend, team, or organization, our ink technology makes visions, a reality. As a...

  • Operations Support Specialist

    14 hours ago

    Buffalo, United States Modern Disposal Services, Inc. Full time

    Title: Operations Support Specialist Reports to: Operations Support Manager Direct Reports: Not Applicable Position Summary The Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly completed and entered into company’s routing system for proper billing and invoicing. Essential Responsibilities Review...

  • Distribution Sales Support Specialist

    5 days ago

    Buffalo, United States Kee Safety INC Full time

    Apply Job Type Full-time Description Distribution Sales Support Specialist Are you an enthusiastic go getter? Do you excel at cultivating relationships? Do you want to be part of a company that is growing and excited about change? Join the Kee Safety team as our Distribution Sales Support Specialist in our Buffalo, NY office. Who is Kee Safety? Separating...

  • Peer Support Specialist

    2 weeks ago

    Buffalo, United States Venture Forthe Full time

    Job DescriptionJob DescriptionDescription: Venture Forthe is a leading health care agency in Western New York that operates on the fundamental premise that every individual has the right to make their own choices; we advocate for the needs and goals of our clients. The clinical department at Venture Forthe focuses on HCBS (Home and Community Based...

  • Operations Support Specialist

    2 days ago

    Buffalo, United States Modern Full time

    The Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly completed and entered into company's routing system for proper billing and invoicing. Essential Responsibilities. Review completed paperwork Support Specialist, Operations, Support, Specialist, Operation, Skills, Manufacturing

  • Operations Support Specialist

    6 days ago

    Buffalo, United States MODERN DISPOSAL SERVICES. Full time

    Job DescriptionJob DescriptionTitle: Operations Support SpecialistReports to: Operations Support ManagerDirect Reports: Not ApplicablePosition SummaryThe Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly completed and entered into company’s routing system for proper billing and invoicing. Essential...

  • Operations Support Specialist

    6 days ago

    Buffalo, United States Modern Disposal Services, Inc. Full time

    Title: Operations Support Specialist Reports to: Operations Support Manager Direct Reports: Not Applicable Position Summary The Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly completed and entered into company’s routing system for proper billing and invoicing. Essential Responsibilities Review...

  • Operations Support Specialist

    1 week ago

    Buffalo, United States MODERN DISPOSAL SERVICES. Full time

    Job DescriptionJob DescriptionTitle: Operations Support SpecialistReports to: Operations Support ManagerDirect Reports: Not ApplicablePosition SummaryThe Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly completed and entered into company’s routing system for proper billing and invoicing. Essential...

  • Research Support Specialist

    1 week ago

    Buffalo, United States University at Buffalo Full time

    Under the direction of a research scientist, in the largest comprehensive research foundation in the country, you will carry out complex analytical tasks that require the theoretical and practical application of a body of highly specialized knowledge Support Specialist, Research, Support, Specialist, Research Scientist, Technology, Education

  • Program Support Specialist

    6 days ago

    Buffalo, United States Evergreen Health Full time

    Job DescriptionJob DescriptionEvergreen Health The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multi-disciplinary treatment team. The Program Support Specialist works...

  • Program Support Specialist

    3 weeks ago

    Buffalo, United States Evergreen Health Full time

    Job DescriptionJob DescriptionEvergreen Health The Program Support Specialist facilitates effective patient care through a combination of administrative support, medical provider and counselor support, and direct patient support duties. This position serves a critical role as part of the multi-disciplinary treatment team. The Program Support Specialist works...

  • Senior Research Support Specialist

    4 weeks ago

    Buffalo, United States University at Buffalo Full time

    The Senior Research Support Specialist will personally participate in assigned scientific research projects in the Department of Ophthalmology at the University at Buffalo. Candidate will plan, organize and carry out experimental protocols. General l Support Specialist, Research, Support, Specialist, Senior, Chemistry, Technology, Education

  • Customer Experience Specialist

    4 days ago

    Buffalo, United States Orthodent Laboratory Inc Full time

    Job Description Job Description Salary: $19-$24 per hour DOE Position: Customer Service Team Member Reports to: Customer Experience Manager Job Type: Full-Time, Exempt Hours: 8 am to 4:30 pm About Us Orthodent Laboratory (ODL) is a digital orthodontics and dental lab that offers doctors a full range of traditional appliances and digital solutions, providing...

  • Technical Support Specialist

    2 weeks ago

    Buffalo, United States Hospice Buffalo Full time

    Job DescriptionJob DescriptionWhat's in it for you? Hospice offers a Robust Total Rewards PackageEmployer 401k contribution regardless of employee participation, and match on employee contributions there afterHealth Insurance with vision component copayment plan, or high deductible plan (FT status)HSA with high deductible health plan twice annual...

  • Customer Experience Specialist

    3 days ago

    Buffalo, United States Orthodent Laboratory Inc. (ODL) Full time

    Job DescriptionJob DescriptionSalary: $19-$24 per hour DOEPosition: Customer Service Team MemberReports to: Customer Experience ManagerJob Type: Full-Time, ExemptHours: 8 am to 4:30 pmAbout UsOrthodent Laboratory (ODL) is a digital orthodontics and dental lab that offers doctors a full range of traditional appliances and digital solutions, providing...

  • Senior Research Support Specialist

    1 week ago

    Buffalo, United States University at Buffalo Full time

    Working under general supervision with our Research teams in the largest comprehensive university-connected research foundation in the country, you will develop, implement, monitor, coordinate and manage activities to maintain effective operation of Support Specialist, Research, Support, Specialist, Senior, Technology, Education

  • Senior Research Support Specialist, Ophthamology

    4 weeks ago

    Buffalo, United States University at Buffalo Full time

    The University at Buffalo, Department of Ophthalmology is seeking a Senior Research Support Specialist to assist with a variety of research projects. The Senior Research Support Specialist will personally participate in assigned scientific research p Support Specialist, Research, Support, Specialist, Senior, Chemistry, Technology, Education

  • HME Support Specialist

    8 minutes ago

    Buffalo, United States Reliamed Full time

    **HME Support Specialist - Buffalo, MN** HME Support Specialist - Buffalo, MN **Career Details** Full-Time Buffalo, MN Posted on 1/25/2022 ***Job Summary:*** We take pride in providing a great work environment and are dedicated to improving not just the lives of our customers but those of our team. Weve been named a top workplace 6 years in a row, and were...

  • Prior Authorization Specialist

    2 hours ago

    Buffalo, United States Grider Support Services LLC Full time

    Job DescriptionJob DescriptionWe are seeking a highly organized and patient-focused individual to join our team as a Prior Authorization Specialist. In this role, you will be a crucial part of ensuring patients receive timely access to medical care. You will work closely with medical providers, insurance companies, and the patients to help navigate the...