Customer Support Specialist

3 weeks ago

Buffalo, United States Materion Corporatiom Full time

As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Service Manager, this role will be responsible for actively maintaining an ongoing relationship with customers and the factories in our division. They have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts.The Customer Support Specialist is responsible for interpreting and analyzing customer inquiries, generating customer quotes, selling Company products, and developing/ maintaining a relationship with new and existing customers. The Customer Support Specialist will enter and acknowledge customer orders, advise the customer on order changes, order status, prices, and follow up on quote status and leads.Responsibilities: Work in a high-paced, customer-oriented environmentPrepare quotations from customer requests in partnership with Sales and Product Management.Process the customer purchase order in a timely manner.Partner daily with the rest of the Supply Chain team (Planning and Logistics) to align on any potential deviations from the initial plan and inform the customer as applicable.Communicate with the factory teams to ensure feasibility of production and proper quoted lead time. Verify accuracy of information from quotation and purchase order to ensure correct entry in the ERP system - i.e. customer information, special instructions on packaging, shipping, partners etc.Provide the customer service by answering technical questions on products, reschedule sales orders, and collaborate with proper departments to manage credit problems and customer complaints. Requirements: Experience in customer service highly preferred.High regard for accuracy and attention to detailExcellent verbal and written communication skillsAbility to collaborate well in a team/ cross functional environment.Dedication to group goals and objectives and a continuous improvement mentalityAssociate degree in business, accounting, or in a technical field preferred1-3 experience in manufacturing is encouragedBasic knowledge of Microsoft Office (word, Excel)ERP/ SAP experience is a plus. Minimum Salary: 22.50 Maximum Salary: 33.75 Salary Unit: Yearly

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