Desktop Engineer L1

3 weeks ago

Buffalo, New York, United States Iron Systems Full time

Key responsibilities:
• Provide onsite support services to Authorized Users as part of a Service Event
• Complete Service Events within the agreed Service Levels
• Support all CLIENT TECH Equipment
• As directed by CLIENT, assist in troubleshooting other devices

Behavioral skills required:
• Must have good customer facing skills and be well presented.
• Demonstrates independent and proactive thinking
• Builds effective relationships with both with CLIENT and CLIENT TECH
• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.
• Must be able to work alone and unsupervised, taking the initiative when necessary.
• Must be organized and prioritize work appropriately.

Technical skills & Experience required:
• Must have experience of using an ITSM system.
• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.
• Support experience of MACs would be beneficial
• Knowledge of mobile devices, in particular those running iOS and Android operating systems
• Working knowledge of current and legacy hardware platforms, experience with building, configuring, replacing and troubleshooting desktop and laptop hardware components;
• Ability to replace defective parts.

Desired Educational Requirements:
• Completion of CompTIA certifications - e.g. A+, Network+, etc.
• Completion (or near completion) of Microsoft certifications - e.g. MCP, MCITP, MCSE, etc.

Tech Should be fully vaccinated and carry Vaccination card

Steel Toe Boots is mandatory when onsite.

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