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Operations Coordinator

3 months ago

Lisle, United States DeSpir Logistics, LLC Full time

DeSpir Logistics is a logistics network that provides on-demand access to qualified carriers, escorts, law enforcement officials, and much more. We specialize in safe, secure transport of ultra-high-value assets that defy categories and dollar amounts. Vaccines and lifesaving treatments for patients. A breakthrough pharmaceutical from a start-up biotech. A rare art piece from an auction house. At DeSpir, our entire mission centers around what’s important to you.


What we offer:

  • Competitive starting salary
  • Recognition programs using Awardco
  • Free lunches and healthy snacks
  • In-office golf launch monitor-simulator
  • Medical, dental, vision, and 401k contribution
  • Onsite free fitness center (open 24 hours)
  • Onsite restaurant


Hours: Sunday - Thursday - 7:30am - 3:30pm


About the Role:

The In Transit Security Specialist is a member of an elite team which will ensure that High Value High Security loads are secure and meet the customer standards for each shipment. This role works within an elite business unit with a high pride, loyalty, like minded team members. It is comprised of individuals that have been rigorously trained and evaluated on DeSpir’s In Transit Security processes.



ESSENTIAL FUNCTIONS (*Denotes GDP related function):

  • Protects the integrity of cargo being shipped by rigorously applying DeSpir’s in Transit Security Processes*
  • Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer*
  • Communicates and coordinates within all business units to ensure the integrity of shipments*
  • Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process. (Departure, arrival, PODs, etc.) while utilizing Mcleod and other systems*
  • Monitors In Transit Security through multiple systems to ensure quick response to customer requests
  • Assures that all paperwork including, but not limited to temperature downloads, pictures, and POD are downloaded to the load documents and the customer to finish the load for billing*
  • Risk management with an extensive focus on security best practices and protocols*
  • Handling escalations of suspicious activity regarding customer freight *
  • Responsible for updating customer portals based on customer requirements


QUALIFICATIONS/SKILLS/EDUCATION REQUIREMENTS:


  • College degree in supply chain preferred
  • Two plus years in security and compliance background and/or customer service
  • Three years logistics experience needed to be successful
  • Knowledge of TSA and GDP practices preferred
  • Ability to multitask under pressure
  • Advanced knowledge of supply chain industry, including regulations and customer requirements
  • Clear and confident communication both verbal and written
  • Extreme detail-orientation
  • Experience with conflict resolution
  • Demonstrates emotional intelligence
  • Working knowledge of Microsoft Office and Teams
  • Analytical approach to problem solving
  • Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment.
  • Ability to understand and communicate drivers’ temperature requirements, mileage, and hours of service during transit
  • Able to work in the office 5 days a week, as well as working weekends and holidays as needed