Associate Enrollment Counselor

3 weeks ago


St Augustine, United States Ultimate Staffing Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist students with the enrollment process, by answering questions, directing them to critical information and clarifying the admissions process.
  • Build rapport and provide guidance for students interested in obtaining a degree.
  • Maintain consistent follow-up and prospective students and applicants, ensuring they remain informed and engaged throughout the process.
  • Receive and follow-up on potential students via videoconference, phone, email, fax, and direct mail student inquiries relating to obtaining advanced degrees.
  • Provide essential information related to admissions requirements and enrollment processes to prospective students.
  • Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs
  • Searches and analyses transcripts; determines whether transcripts satisfy prerequisite completion; records results in database; tracks and reevaluates application status as new transcripts are received.
  • Collaborate interdepartmentally to facilitate a positive enrollment experience. This includes providing requested information or directing the prospective student to appropriate department when necessary
  • Participate in ethical and compliant enrollment activities regarding prospective students
  • All other duties as assigned.


EDUCATION and/or EXPERIENCE

  • Bachelor's Degree preferred
  • Minimum of one-year higher education, sales, customer service, account management or related experience
  • Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
  • Excellent telephone skills. Possess interpersonal skills that promote relationship-building



Desired Skills and Experience

Excellent customer service and strong administrative skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.



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