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Customer Service Manager

3 months ago

Houston, United States SnapDragon Associates, LLC Full time

Role You Will Play:

Our client, a leading manufacturer of high-end windows & doors is looking for a Customer Service Manager for their Houston, TX location. The Customer Service Manager will use their leadership and planning skills to refine and expand on existing processes associated with the company’s post-delivery customer care. Specifically, this individual will have immediate oversight of the company’s warranty and repair department, which is responsible for responding to internal and external requests for service of products, scheduling internal and external resources to respond to such calls, validating satisfactory resolution, and communicating throughout the life-cycle of such requests. Additionally, the Manager will collect data, report on KPIs, and propose/implement solutions to ongoing customer experience challenges.


Company:

  • A leader in the Southwest for high-end windows and doors
  • A growing organization with a well-structured team, encouraging professional and financial growth


Benefits & Features:

  • Monday through Friday work schedule
  • Generous base salary with a potential annual bonus
  • Mileage Reimbursement
  • Industry Benefits Package including 401(k) with a Company Match


Community:

  • Space City: Houston is often referred to as "Space City" because it is home to NASA's Johnson Space Center, where the Mission Control Center is located. The center played a crucial role in the Apollo moon landing missions and continues to be a hub for human spaceflight operations
  • Culinary Diversity: Houston is known for its diverse culinary scene. The city boasts a wide range of restaurants offering cuisines from around the world. In fact, Houston is considered one of the most diverse cities in the United States, and this diversity is reflected in its food culture. You can find delicious dishes from various ethnic backgrounds throughout the city