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Payment Specialist
4 weeks ago
Payment Specialist
Work Environment: The Payment Specialist will work in a hybrid model (1-2 days in the office each week), with the following provided:
- In-office workspace in Brentwood, TN
- Company-issued equipment
- Formal, hands-on training
Key Responsibilities:
- Ensure transactions are processed accurately and within SLA requirements
- Utilize current tools and reports to support operational needs
- Collaborate with team members to understand and address processing challenges
- Ensure customers are properly set up to use company payment products
- Monitor payment transactions to identify and address any issues
- Assist in troubleshooting and resolving processing issues with partners such as MasterCard and internal stakeholders
- Maintain process integrity using Salesforce and proprietary business systems
Qualifications & Skills:
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Excellent verbal and written communication skills
- Experience in customer support roles is preferred but not required
- Strong attention to detail and the importance of accurate data
- Ability to manage time effectively and meet deadlines
- Familiarity with Salesforce or other CRM packages is a plus
- Interest in learning about card payables or procure-to-pay processes
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