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Need Local: Genesys Engage, Genesys Inbound Voice

2 months ago

Chicago, United States Visionary Innovative Technology Solutions LLC Full time

Position: Genesys Engage, Genesys Inbound Voice

Location: Chicago(Downtown), IL | Chicago, IL Onsite (Need Local)

Duration: 6+ Month


Job Description:


Role, Experience, Skills, Responsibilities:

• Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development.

• Experience in Genesys composer and IVR call flow development is must.

• Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Object

• Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP)

• Genesys, Cisco and Azure Certifications Preferred.

• Familiarity with Contact Center technologies, integration experience with Avaya Interaction Center and PBX like Avaya/Cisco

• Good troubleshooting skills (Log reading, tracing calls and analyzing issues)

• Proficient in Oracle

• Excellent analytical skills.

Must have the ability to understand problems, identify root cause and derive potential solutions.

• Ability to apply technical/end-user knowledge to a range of situations.