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Case Manager

2 months ago

Worcester, United States Worcester Housing Authority Full time

POSITION TITLE: Family Life Coach

DEPARTMENT: Development

STATUS: Non-Exempt Grant Position

SALARY: $50,000/year


ABOUT THE WHA:

At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate.


The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.


ABOUT THE POSITION:

The Family Life Coach (FLC) provides intensive case management for families participating in the WHA “A Better Life” program. The FLC assists families in developing personal and professional goals that will lead to self-sufficiency and breaking the cycle of intergenerational poverty. The FLC coordinates educational, occupational, health, and personal support services for those families to remove barriers and guides these families to achieving service plan goals. The FLC works hand in hand with families to set goals, offer coaching and support, provide referrals to community partners, and to push clients to reach their full potential. The FLC tracks client data to demonstrate program success to funders through client achievements. Bilingual (English/Spanish) candidates STRONGLY preferred. This is a full-time, onsite (not remote), fully benefitted position located in Worcester, MA. Standard business hours are Monday through Friday, 8:00 a.m. through 4:30 p.m.


ESSENTIAL FUNCTIONS:

  1. Provide intensive and on-going case management to program participants.
  2. Work with program participants to set goals and establish a service plan to complete goals.
  3. Assist head of household, as well as the rest of the family, in finding services such as daycare, job training, educational services, employment, after-school care, counseling, budgeting/credit counseling, first time homebuyer’s classes, and parenting groups.
  4. Develop and maintain working relationships with local social service agencies to assist the participants of the program.
  5. Collaborate with community service agencies to ensure needs assessments are completed for each participating family.
  6. Meet with participant families and service providers on a regular basis to ensure that participants are fulfilling their responsibilities agreed upon in their service plans and to coach and motivate them to success.
  7. Coordinate cases with management staff, tracking progress, reporting outcomes and programming.
  8. Maintain filing system, administrative notes, and case updates, tracking client data and metrics with accurate and up-to-date participant records.
  9. Provide feedback and ideas to supervisors to initiate new and creative ways to remove barriers for clients.
  10. Assist with Thrive Academy classes and other resident engagement events and activities as requested to support the agency’s overall goals.
  11. Work with other internal departments, including Property Management, Step-Up, and Resident Services to ensure clients are maintaining compliance with the program.
  12. Performs similar job-related duties, as assigned.


EDUCATION, EXPERIENCE AND SKILLS REQUIRED

  1. Four (4) year college degree required, preferably in a human service-related field.
  2. Two (2) years of experience as a direct provider of human services to families or individuals.
  3. Bilingual; able to speak, read, and write in both English and Spanish fluently strongly preferred.
  4. Previous experience as a case manager preferred.
  5. Understanding of the issue of poverty and its causes.
  6. Knowledge of local social service agencies providing assistance to low income/at risk families.
  7. Strong interpersonal communication and writing skills.
  8. Ability to work effectively with diverse populations and understand cultural differences.
  9. Ability to establish goals, achieve measurable outcomes, and to hold others accountable.
  10. Strong organizational and creative problem-solving skills.
  11. Proficiency with Microsoft Office programs (Word, Excel, Outlook, etc.).
  12. Ability to be relied upon to be available for work.


PHYSICAL REQUIREMENTS:

  1. Ability to spend prolonged periods sitting at a desk and working on a computer.
  2. Ability to spend occasional periods standing and walking, including climbing stairs, as well as balancing, stopping, kneeling, crouching, and/or crawling.
  3. Ability to occasionally lift, carry, push, or pull up to 25 pounds with or without assistance and with or without the use of devices and/or equipment to assist in the lifting effort.
  4. Ability to bend, handle materials and tools or equipment, and reach with hands and/or arms.
  5. Work may be performed with or without reasonable accommodation to a known disability.