Implementation Support Manager

3 weeks ago

New York, United States Axon via Widger Talent Full time

Amazing opportunity with Axon for recent college grads or others ready to embark on an exciting and secure long-term career path with abundant growth potential


Please make sure you meet the following requirements and understand the interviewing process before moving forward:


REQUIREMENTS:

  • able to commute daily to work at 1 Police Plaza Path, New York, NY 10038
  • comfortable working as a 1099 for $70-90K to start, and, in 12 months or less, transitioning to a W2 employee at ~ $110K with amazing benefits and long-term security
  • advanced Excel skills / willing to complete an online assessment
  • familiar with port forwarding on a home network or other router
  • must pass a Criminal Justice Information Services (CJIS) Level 4 background check
  • ambitious, independent, and resilient, with a sense of humor


INTERVIEW PROCESS: (can be completed in 1-2 weeks -- all remote/virtual)

  • Zoom interview with recruiting
  • Excel assessment
  • "About Me" video submission (this is a brief video you'll record on your own time, using guidelines we'll give you, and submit to the hiring team.)
  • Submission to the hiring team for review
  • Final interview
  • Decision


If you are amenable to all bullets above, please read on


Looking for self-starers who value stability, either fresh out of college grad or go-getters with a high school degree. You must have a sterling "can-do" attitude with excellent Excel and computer skills. Awesome attitude to join the team implementing the largest police camera project in the world. Learn from the best

You will be subcontracting for Axon. Google for "Axon core values" and speak to which one you align with.


Note: We are not hiring former or current police officers under detective level at this time.


Seriously now: Only looking for folks fresh out of school with tech experience and a "can do" attitude.


Overview:

We are seeking an eager implementation and deployment specialist focusing on Body Worn Cameras (BWC) to join a growing team in New York City. The Candidate will be responsible for performing product preparation, ID, quality checks, digital assignment, and preparation for deployment. Candidate will also be responsible for updating inventory management systems, updating excel spreadsheets and running reports. The position is located at the client facilities and requires a professional with customer facing experience. Detailed requirements below:


Essential Functions:

  • Plan deployment schedule and requirements
  • Communication with NYPD Network team to configure VLAN
  • Submit, monitor and document Service Requests for IP scope changes
  • Communicate timelines and scheduling with NYPD stakeholders
  • Manage onsite deployment of Body Worn Cameras ("BWC") and Docks for the NYPD
  • Assigning, naming, documentation of hardware
  • Assisting in onsite provisioning of BWC swaps
  • Certifying evidence upload of newly deployed hardware
  • Communicating deployment status and schedule to NYPD
  • Prepare camera kits and assign BWC for onsite walk-in provisioning
  • Monitor and maintain headquarters BWC supply to support ServiceDesk and walk-in provisioning requests
  • Assist in onsite implementation and testing
  • Communicate support status to NYPD resources
  • Create and optimize team spreadsheets in Excel


Work environment:

  • One Police Plaza (primary)
  • NYPD Remote Sites (secondary)
  • Home office (occasionally)


Physical demands:

  • Ability to lift and move boxes up to 40lbs throughout the shift
  • Ability to assemble deployment-ready products following exact work instructions using simple hand tools with zero defects and professional finish


Travel required:

  • Travel to NYPD remote sites
  • Travel to NYPD headquarters
  • Preferred education and experience:


QUALIFICATIONS:

Mandatory:

  • Ability to commute to lower Manhattan daily, Monday-Friday 8-6
  • Ability to learn new software quickly
  • Strong communications and interpersonal skills
  • Ability to work quickly and accurately while adhering to written instructions as outlined for assembly and testing
  • Must adhere to strict deployment timelines
  • Comfortable working at a fast pace on projects that require repetition
  • Experience working at a client site or on customer facing projects
  • Must work well with fellow team members and onsite customer
  • Ability to multitask: balancing multiple projects per day
  • Must dispose of all equipment packing material on a regular basis
  • Proficiency performing data-entry in MS Excel
  • Comfortable working with Windows computer hardware and software


Preferred:

  • Bachelor's degree


Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

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