Senior Operations Watch Officer

3 weeks ago

Sierra Vista, United States DirectViz Solutions, LLC Full time

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.


At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today


We are seeking a highly skilled Senior Operations Watch Officer. The work location will be Fort Huachuca in Sierra Vista, AZ. This position requires a Secret clearance or US citizenship and the ability to obtain a clearance.

Job Summary

The ideal candidate will possess in-depth knowledge of information technology (IT) operations, provide timely reporting in both written and verbal format, and be well versed in the information technology infrastructure library (ITIL) incident management process.

Key Responsibilities

  • Responsible for the 24/7 technical oversight of a complex Cyber Operations Center supporting the Army's CONUS Theater
  • Maintain awareness of all outages affecting RCC-C managed assets, tracking customer impact, and resolution of events
  • Make sound decisions with regard to cyber operations, service delivery and incident response; facilitate resolution on critical events
  • Ensure situational understanding is obtained in order to ensure proper prioritization of IT incidents, ensure that resources are assigned appropriately towards incident resolution, and operational impact is understood
  • Monitor, approve, and manage Authorized Service Interruptions (ASI) for the CONUS Network
  • Ensure accurate reporting to RCC-C senior leaders and higher headquarters
  • Ensure prompt incident response and conformance to organizational processes and service level targets (SLT)
  • Monitor a variety of cyber assets using multiple tool sets to ensure the Army's CONUS network is available
  • Identify issues and anomalies within the network; exercise personnel call-out procedures to react to alerts and other network events requiring emergency response
  • Review Commander's Critical Information Reports (CCIR) for technical accuracy prior to distribution to the CONUS Theater
  • Be the subject matter expert with regard to policy and procedure in the RCC-C cyber environment; remain acutely aware of changes within the environment
  • Act as the senior contract team member after core duty hours and makes decisions on behalf of senior leadership in their absence
  • Must be available for shift work to include weekends and holidays

Qualifications:

  • Security Clearance: Current Secret Clearance
  • Education: HS +6 years' experience or AA/AS +4 years' experience or BA/BS +2 years' experience
  • Experience: To include 2+ years' experience in military operations (IE: NETOPS/G3/S3/S6)
  • Strong verbal and written communication skills
  • Excellent people and phone skills
  • Ability to prioritize and multi-task
  • Experience with Microsoft Office products
  • Must be willing to work flexible schedule (rotating shift work)
  • Positive, focused, and engaging team player is a must
  • Must be highly organized and adaptive to change
  • Understanding of the Army missions and how IT contributes to the delivery of products or services supporting those missions
  • Ability to interact professionally with all levels of Army customers/organizations (verbal and written)
  • Must possess basic overall IT knowledge


Preferred:

  • Information Technology Infrastructure Library (ITIL) Foundations V4
  • IT operations experience at the Brigade level or higher. Attention to detail and the ability to remain calm under pressure


Physical and Mental Qualifications:

  • Be able to maintain awareness during scheduled working hours.
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
  • Able to lift up to 15 pounds.
  • Excellent verbal and written communication; good command of the English language
  • Execute tasks independently and work as a team.
  • Learns and memories routine tasks.
  • Strong organizational, grammar, business correspondence, and self-management skills
  • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
  • DVS retains the right to change or assign other duties to this position.


DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

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