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Helpdesk Specialist
1 month ago
Top Skills' Details
• Prior remote support experience (needs great customer service)
• Basic understanding of PC/Laptop hardware
• 1 – 2 Years’ Service Desk experience
• Retail Store technology experience
• Familiar with Service Desk ticketing software
Description:
Our client is currently looking for a helpdesk technician who has 1-2 years of service desk/helpdesk experience. They must be able to support workstation issues, MS office products, password resets, and basic break/fix support. A lot of the tickets will get forwarded to another team but they must be proficient enough to know how to restart software programs and have a basic-medium level of pc/laptop hardware. Any ticketing software experience is very nice to have. There is a two week training program where they will sit and mirror an experienced service desk specialist to learn and listen on calls. They will be learning how to resolve POS issues for
Additional Skills & Qualifications:
They must present well over the phone, be courteous, have strong customer service skills, and be able to work with frustrated customers
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
