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Accounts Payable Help Desk Analyst

2 months ago

Santa Clara, United States TCWGlobal Full time

Accounts Payable Help Desk Analyst

W2 Contract to Hire

Onsite, Santa Clara CA

$30-50/hr DOE


You will be based out of our Corporate Office in Santa Clara, CA. You will be primarily responsible for assisting the help desk team on problem resolution with a high level of customer service for vendors and internal customers and with a mindset toward process improvement. You will also be accountable for the accuracy, completeness, and timely management of inquiry tickets.


The ideal candidate has had accounts payable operational background with strong analytical and communication skills.


WHAT YOU’LL BE DOING:

  • Respond to inquiries and issues to provide the first line of customer service for internal and external partners.
  • Perform root cause analysis and resolve technical problems related to the AP system and applications.
  • Escalate complex issues to the appropriate level of support or management.
  • Provide guidance and training to partners/users on the AP system and applications, including new features and enhancements.
  • Create and maintain user manuals, FAQs, and other documentation for the AP system and applications.
  • Participate in the testing and validation of the AP system and applications, including system upgrades, patches, and integrations.
  • Monitor and report on the performance and availability of the AP system and applications.
  • Collaborate with other cross functional teams to ensure the alignment and integration of the AP system and applications with other systems and processes.


WHAT WE NEED TO SEE:

  • At least 5 years of experience in providing technical support and troubleshooting for AP
  • Strong knowledge of Procure to Pay processes, policies, and best practices.
  • Strong experience with SAP
  • Excellent communication, customer service, and problem-solving skills.
  • Strong analytical skills, time management, and organizational skills.
  • Attention to detail and accuracy.
  • Real passion for continuous improvement of systems and processes.
  • Experience with offshore resources is preferred.