Sales Operations Analyst

3 weeks ago

San Jose, United States Cognizant Technology Solutions Full time

Cognizant is a large IT Consulting firm that leverages modern technologies to improve business operations, We are looking for a Sales Operations Analyst in San Jose. This role will be fully onsite, and only local candidates will be considered.

Role Responsibilities

  • Resolve seller issues by triaging tickets adhering to established policies and guidelines
  • Ownership and execution of day-to-day operational tasks or special projects effectively and in a timely manner
  • Analysis and operational support for client‘s internal support platform to implement customer requests and troubleshoot issues
  • Handle user escalations and collaborate with client partners and cross functional teams to deliver timely and complete solutions.
  • Support to onsite / offshore teams, helping answer questions and resolve issues blocking resolution of customer requests
  • Develop / maintain training materials and support by conducting training sessions
  • Contribute weekly internal team meetings to discuss workflow improvements and to address team questions
  • Be a subject matter expert for rules and processes pertaining to data governance, reactive workflows and help maintain training material and process documentation.
  • Identify opportunities to improve processes effectiveness and efficiency and assist in the delivery of improvements to team workflows.

Minimum Qualifications

  • 3-4 years of experience in Sales support operations, including SFDC support
  • Education: Bachelors in any discipline
  • Strong communication skills (written and verbal)
  • Ability to step into a role that helps customers and team members navigate internal workstreams
  • Proactive, flexible and uses good judgment and problem-solving to accomplish tasks on schedule with minimal direction and supervision

Preferred Qualifications

  • Experience in Digital advertising, Customer support, Stakeholder management skills
  • Adept proficiency in SQL
  • Experience/knowledge of Google Ads space
  • Experience managing vendor programs and identifying and executing process improvements.
  • Comfortable navigating ambiguity and collaborating with others to find efficient solutions
  • Ability to provide strategic insights and recommendations based on data analysis

Salary and Other Compensation:

The hourly rate for this position is between $18 - $21.63 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant‘s discretionary annual incentive program, based on performance and subject to the terms of Cognizant‘s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

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