Business Operations Analyst

1 day ago


San Jose, California, United States Santa Clara Family Health Plan Full time

About the Opportunity:

Santa Clara Family Health Plan is seeking a highly skilled Business Operations Analyst to join our team. As a key member of our operations team, you will be responsible for analyzing and improving our business processes to ensure data accuracy and effective use of information technology.

  • Key Responsibilities:
  • Develop and review business requirements, functional specifications, and business processes to support our healthcare management information systems.
  • Collaborate with IT staff and business units to troubleshoot production system issues, identify root causes, document findings, and escalate issues as necessary.
  • Provide project and task management for small to large scale projects, ensuring timely completion and adherence to quality standards.
  • Train, mentor, and educate Business Systems Analyst staff on best practices and new technologies.
  • Generate source-to-target mapping documentation to facilitate smooth system integrations.

Requirements:

To be successful in this role, you will need:

  • Bachelor's Degree in Healthcare, Information Systems, or a related field, or equivalent experience, training, or coursework.
  • Minimum 2-4 years of experience as a Business Analyst, depending on level.
  • Strong knowledge of healthcare management information systems and ability to identify, troubleshoot, and resolve business and systems issues.
  • Excellent communication and analytical skills, with the ability to work effectively under pressure and accurately prioritize and complete tasks.

Working Conditions:

This role is primarily performed in an office environment, with frequent contact with and interruptions by co-workers, supervisors, and plan members or providers.

Physical Requirements:

You will need to be able to sit or stand for extended periods, regularly bend at the waist, and reach overhead. You may also need to lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds.



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