Customer Service Specialist

2 months ago

Westport, United States Peter Fasano Full time

About Peter Fasano Ltd.

Peter Fasano is a high-end fabric and wallpaper brand that designs, manufactures, and sells its products to the interior design industry across 20+ markets globally. Our designs are showcased in renowned environments including celebrity homes, luxury hotels, and notably the White House. We have a team-oriented atmosphere that is focused on premier customer service and exacting quality standards.


Client Service Representative

Our new client service representative will be part of a growing team tasked with managing incoming sales orders from our network of trade showrooms that sells our textiles to high-end interior designers. This person will be responsible for managing end-to-end order flow, from taking orders, to following-up with the production team on progress, to updating internal databases, and reporting on order status.


Day to Day Responsibilities:


  • Relationship Management - Develop and maintain excellent relationships with our global network of showrooms. Promptly respond to all inquiries, quickly resolve any issues/complaints, and efficiently manage all communication.
  • Inbound Sales/Data Entry – Log incoming orders in our order management software system, then execute the order process which can include various steps within our software program as well as interfacing with the showroom sales staff via phone and email.
  • Custom Orders – Handle all inquiries for custom product development. Interface with our production team on specifics for custom orders which will inform development of price quotes.
  • Filing – Properly maintain files for orders and other paperwork that is referenced on an ongoing basis by the broader internal team.
  • Special Projects – Assist management as needed on special projects, which may include sales data analysis and sales strategy development.


Required Skills:

  • 5-7 years customer service experience
  • Customer satisfaction orientation
  • Excellent written and verbal communication skills
  • Excellent time management skills and the ability to prioritize multiple deadlines
  • Attention to detail
  • Problem analysis and problem solving
  • Strong organizational skills with the ability to multi-task
  • Consistently demonstrate proactivity and willingness to take on more responsibility
  • Ability to adapt on the fly to changing scenarios and information flow
  • Proficiency in MS Office (specifically Outlook, MS Word and MS Excel)
  • Ability to learn and be proficient with customer management software


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