Customer Service Specialist

2 weeks ago


Westport, United States Peter Fasano Full time

About Peter Fasano Ltd.

Peter Fasano is a high-end fabric and wallpaper brand that designs, manufactures, and sells its products to the interior design industry across 20+ markets globally. Our designs are showcased in renowned environments including celebrity homes, luxury hotels, and notably the White House. We have a team-oriented atmosphere that is focused on premier customer service and exacting quality standards.


Client Service Representative

Our new client service representative will be part of a growing team tasked with managing incoming sales orders from our network of trade showrooms that sells our textiles to high-end interior designers. This person will be responsible for managing end-to-end order flow, from taking orders, to following-up with the production team on progress, to updating internal databases, and reporting on order status.


Day to Day Responsibilities:


  • Relationship Management - Develop and maintain excellent relationships with our global network of showrooms. Promptly respond to all inquiries, quickly resolve any issues/complaints, and efficiently manage all communication.
  • Inbound Sales/Data Entry – Log incoming orders in our order management software system, then execute the order process which can include various steps within our software program as well as interfacing with the showroom sales staff via phone and email.
  • Custom Orders – Handle all inquiries for custom product development. Interface with our production team on specifics for custom orders which will inform development of price quotes.
  • Filing – Properly maintain files for orders and other paperwork that is referenced on an ongoing basis by the broader internal team.
  • Special Projects – Assist management as needed on special projects, which may include sales data analysis and sales strategy development.


Required Skills:

  • 5-7 years customer service experience
  • Customer satisfaction orientation
  • Excellent written and verbal communication skills
  • Excellent time management skills and the ability to prioritize multiple deadlines
  • Attention to detail
  • Problem analysis and problem solving
  • Strong organizational skills with the ability to multi-task
  • Consistently demonstrate proactivity and willingness to take on more responsibility
  • Ability to adapt on the fly to changing scenarios and information flow
  • Proficiency in MS Office (specifically Outlook, MS Word and MS Excel)
  • Ability to learn and be proficient with customer management software




  • Westport, Connecticut, United States Newcountrywestporttoyota Full time

    Position OverviewThe Customer Service Specialist plays a crucial role in driving service sales and maximizing profitability while ensuring exceptional customer experiences.As the primary point of contact for service customers, this position significantly impacts service business volume and customer satisfaction.Company CultureAt New Country, we are committed...


  • Westport, United States Peter Fasano LTD Full time

    About Peter Fasano Ltd. Peter Fasano is a high-end fabric and wallpaper brand that designs, manufactures, and sells its products to the interior design industry across 20+ markets globally. Our designs are showcased in renowned environments including celebrity homes, luxury hotels, and notably the White House. We have a team-oriented atmosphere that is...


  • Westport, United States Peter Fasano Full time

    About Peter Fasano Ltd.Peter Fasano is a high-end fabric and wallpaper brand that designs, manufactures, and sells its products to the interior design industry across 20+ markets globally. Our designs are showcased in renowned environments including celebrity homes, luxury hotels, and notably the White House. We have a team-oriented atmosphere that is...


  • Westport, Connecticut, United States Terrain Full time

    Job SummaryThe Omni Service Specialist plays a critical role in delivering exceptional customer experiences by supporting omni-channel processes. This position is responsible for picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.Key ResponsibilitiesCustomer...


  • Westport, Connecticut, United States Terrain Full time

    Job SummaryThe Omni Service Specialist plays a crucial role in delivering exceptional customer experiences by supporting omni-channel processes. This position involves picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.Key ResponsibilitiesCustomer...


  • Westport, United States Terrain Full time

    Location: This position is located at 561 Post Road East, Westport, Connecticut, 06880 United States Role Summary: The Omni Service Specialist contributes to the customer experience by supporting omni service processes. Their goal is to pick, pack, and ship online customer orders, fulfill in-store and curbside pickup orders, and transfer product back to the...


  • Westport, Connecticut, United States Terrain Full time

    Job SummaryThe Customer Experience Specialist plays a vital role in supporting the customer experience by contributing to omni service processes. This position is responsible for picking, packing, and shipping online customer orders, fulfilling in-store and curbside pickup orders, and transferring product back to the warehouse.Key ResponsibilitiesCustomer...


  • Westport, Connecticut, United States Stop & Shop Full time

    About the Role:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our store team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide excellent customer service and support to customers in a...


  • Westport, Connecticut, United States ION GROUP Full time

    Job Summary:We are seeking a highly skilled Customer Service Manager to join our Cloud Services team at ION GROUP. As a key contact point for client engagement, you will coordinate service issues and resolutions aligned to the ITIL Service Management framework.Key Responsibilities:Accurate production of all client monthly service review reportsMonitoring and...


  • Westport, United States LMG Connecticut Full time

    Limitless Management Group is a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level CSR to assist with our firm's strategic and...


  • Westport, United States Mitchell Stores Full time $17 - $18

    Job DescriptionJob DescriptionCustomer Service Job ResponsibilitiesMitchell Stores is a high-end luxury brand retail store for men's and women's designer and contemporary clothing, jewelry and accessories with 8 locations across the US. We are known for providing impeccable customer service.We are currently seeking an experienced Customer Service...


  • Westport, United States Mitchell Stores Full time $17 - $18

    Job DescriptionJob DescriptionCustomer Service Job ResponsibilitiesMitchell Stores is a high-end luxury brand retail store for men's and women's designer and contemporary clothing, jewelry and accessories with 8 locations across the US. We are known for providing impeccable customer service.We are currently seeking experienced Customer Service...


  • Westport, United States SFOPORTCO Full time

    Job DescriptionJob DescriptionLooking for part-time customer service and sales associate for our location in the beach town of Westport WA. This position will be a combination of food service and sales to a store that specializes in an amazing selection of candies, fudge, accessories, collectibles, keepsakes, and gifts.Requirements: Excellent interpersonal...

  • Key Holder

    1 week ago


    Westport, Connecticut, United States Terrain Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Key Holder to join our team at Terrain. As a Key Holder, you will play a key role in creating a customer-centric environment and supporting the store leadership team in service, selling, and daily processes.Key ResponsibilitiesCustomer ExperienceCollaborate with the leadership team to...


  • Westport, Connecticut, United States Birchwood Country Club Full time

    Job Title: Communications SpecialistAbout Us: Birchwood Country Club is a premier golf and country club located in Westport, CT, offering a unique blend of luxury and community.Job Summary: We are seeking a highly skilled Communications Specialist to join our team. The ideal candidate will have a strong background in marketing and communications, with a...


  • Westport, Connecticut, United States Newcountrywestporttoyota Full time

    Join New Country Motor Car Group as a Luxury Automotive Sales Specialist, where your expertise will guide customers through the complete vehicle purchasing journey. This role offers a unique chance to represent some of the most prestigious luxury vehicles available, utilizing our advanced CRM technology.Our Commitment to CommunityAt New Country, we...


  • Westport, United States Serena & Lily Full time

    **Retail Support Specialist - Westport, CT** Were looking for a dynamic individual to join our retail support team based in Westport, CT. The Retail Support Specialist works behind-the-scenes to provide first-rate order issue resolution on behalf of our design shop sales teams. You will embody and operate by the Serena & Lily Brand Ethos (Innovation, Style,...


  • Westport, Connecticut, United States Ralco Electric Full time

    About the RoleRALCO Electric, Inc. is a leading electrical company seeking a skilled Project Development Specialist to join our team in Westport, MA. As a Project Development Specialist, you will play a crucial role in driving business growth and achieving company objectives.Key ResponsibilitiesSales and Business Development: Redeem annual sales quota in new...


  • Westport, Connecticut, United States Ralco Electric Full time

    About the RoleRALCO Electric, Inc. is a leading electrical company seeking a skilled Project Development Specialist to join our team in Westport, MA. As a Project Development Specialist, you will play a crucial role in driving business growth and achieving company objectives.Key ResponsibilitiesSales and Business Development: Redeem annual sales quota in new...


  • Westport, United States Ralco Electric Full time

    SPARK YOUR CAREER as a Project Development Specialist focusing on business operations, to achieve company goals by joining RALCO Electric, Inc. in Westport, MA. RALCO Electric, Inc. is a full-service electrical company that has been in business for over 35 years and has built a solid reputation as a leader in the electrical industry in Massachusetts and...