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Desktop Support Technician

3 months ago

Philadelphia, United States Brooksource Full time

Desktop Support Technician

Short Term Project

Philadelphia

We are seeking an IT Support Technician to join our client’s Deskside Support Services team as part of their Return-to-Work initiative. Our client is opening the doors to their over 35+ office locations to welcome back their staff full-time. As a Desktop Support Technician, you will be responsible for delivering Level 1 hardware and software technical assistance to our colleagues across a specific office location. You will play a crucial role in ensuring an outstanding level of customer service while providing advanced technical assistance to our colleagues. Your commitment to excellence and a proactive approach to problem-solving will contribute significantly to the success of our support services team.


Key Responsibilities:

Customer Service & Collaboration:

  • Deliver exceptional customer service with a customer-first mentality.
  • Collaborate with other support groups to restore services and identify and resolve computing problems.
  • Alert colleagues and team members promptly when major problems are suspected.


Physical Support & Professionalism:

  • Physically capable of carrying and handling endpoint devices and peripherals (~40lbs) while walking between support desks and colleagues' desks.
  • Address cabling/wiring issues under desks.
  • Interact professionally with colleagues, adhering to a business casual dress code.


Qualifications:

  • Strong knowledge of Microsoft operating systems, Microsoft Office, and Apple hardware and operating systems.
  • Analytical skills to analyze problems and determine effective solutions.
  • Excellent communication skills, both verbal and written, while interacting with customers and IT staff.
  • Strong customer service aptitude, empathy, innovation, and integrity.
  • An associate degree or equivalent work experience in technology, hospitality, retail, or customer-focused fields is highly regarded.
  • A+ certification or an equivalent combination of education, training, and experience is a plus.