Support Engineer

4 weeks ago


New York, United States Mitchell Martin Inc. Full time

Job Title: Support Engineer

Position Type: Contract (W2)*

Duration: 12+ Months

Locations : New York NY


Skills Required:

• Bachelor’s degree in computer science, information technology or a relevant experience.

• 3+ Years’ experience in a 1/2 Line IT Support Role.

• Knowledge of Voice Recording systems (NICE NTR, NICE Fusion, VERINT VFC – VERBA). Desirable but not required - product inductions and training will be provided.

• Dealer-board / Turret technologies (IPC Unigy, Broker lines, hoot bridges) Desirable but not required - product inductions and training will be provided.

• SIP protocol and VoIP Telephony expertise.

• Microsoft Windows server and productivity tools.

• Experience with database technologies (MySQL, MS SQL), administration and query search operations.

• Understanding of CISCO telephony, MS Teams, Skype for Business applications.

• Understanding of Private wires and Hoot Networks.

• Knowledge of Microsoft Azure Cloud Environment

• System infrastructure monitoring tools.

• Knowledge of Microsoft Excel (Graphs, Vlookups, Pivot tables)


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