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Desktop Support Engineer
2 weeks ago
IntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a Desktop Support Engineer for a critical engagement in New York City.
Desktop Support Engineer role:
Monitor, support, repair, and maintain computer equipment, perform images on PCs and connect to data and applications servers to troubleshoot. Support and perform maintenance on file and application server software, hardware, and monitor network, server, and application performance and availability. Address potential systems issues in a proactive manner, resolving problems directly or working closely with support Engineers and other support groups whenever necessary. Take support calls and log issues into problem management system. Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions. Minimum of 2 years related work experience required.
Desktop Support Engineer Required Skills/Experience:
1. Minimum 1-2 years - Desktop Imaging and Deployment Skills, Basic PC Troubleshooting
2. Minimum 1-2 years - End user support
3. Minimum 1-2 years - Software install\troubleshooting
Desktop Support Engineer Preferred Skills/ Experience:
1. Microsoft Certification (Windows Desktop) a plus
2. MAC Experience not required, but a plus
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