IT Support Engineer
1 month ago
It Support Engineer
We're Celonis, the global leading Process Mining software company and one of theworld's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Role:
Internal IT provides nonstop global IT support to Celonis operations as a vital piece to the puzzle. We support, maintain, and operate the company’s end-user solutions. As an IT Support Engineer, you will use your knowledge and skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
The work you’ll do:
Resolve, transfer or escalate IT tickets raised by internal employees
Work in an international IT support team to solve issues globally
Troubleshoot and resolve various technical issues via phone, email and remote control
Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
Communication with our users and staff to understand, identify, document and resolve problems
Performing simple repairs to computing and related equipment
Develop documentation/user guides for common user issues
Mobile Device support for corporate smartphones managed by Microsoft Intune
On-site support for the Celonis San Francisco, Palo Alto, Los Angeles & Raleigh Offices on a regular basis.
USPs of the position:
To be the 1st contact person in IT-questions for a large rising and cool company in our New York City Headquarter
Learn everyday something new in our international IT team
To be a very good service provider in a superfluid company
The qualifications you need:
Knowledge in a Windows environment (Windows 10/11, Windows Server 2016/2019
Basic knowledge of MacOS
Basic knowledge of AzureAD/Active Directory
Basic knowledge of TCP/IP networks
Microsoft O365 knowledge
Operate and maintain network printers and network components like video-conferencing systems based on Zoom/MS Teams
Troubleshoot drivers / software applications
Knowledge in Mobile Device Management solutions Microsoft Intune & Kandji
*Visa sponsorship or transfer is not offered for this role.*
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Application Support Engineer
2 weeks ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionPOSITION OVERVIEW: Under the supervision of the Application Support Manager, the Application Specialist is part of a team responsible for the ongoing support of business applications, including Office 365, Box, Zoom, Adobe and OneDrive. The Application Engineer will become a technical resource on the supported applications and...
-
Application Support Engineer
2 months ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionPOSITION OVERVIEW: Under the supervision of the Application Support Manager, the Application Specialist is part of a team responsible for the ongoing support of business applications, including Office 365, Box, Zoom, Adobe and OneDrive. The Application Engineer will become a technical resource on the supported applications and...
-
Application Support Engineer
1 month ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionPOSITION OVERVIEW: Under the supervision of the Application Support Manager, the Application Specialist is part of a team responsible for the ongoing support of business applications, including Office 365, Box, Zoom, Adobe and OneDrive. The Application Engineer will become a technical resource on the supported applications and...
-
Level II Onsite Support Engineer
2 weeks ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.ResponsibilitiesProvide phone support and remote remediation for workstation issuesTroubleshooting and resolving customer system problems across a broad range of...
-
Level II Onsite Support Engineer
2 months ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.ResponsibilitiesProvide phone support and remote remediation for workstation issuesTroubleshooting and resolving customer system problems across a broad range of...
-
Level II Onsite Support Engineer
1 month ago
New York, United States Lincoln IT Full timeJob Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities Provide phone support and remote remediation for workstation issues Troubleshooting and resolving customer system problems across a broad range of technologies Provide...
-
Level II Onsite Support Engineer
2 days ago
New York, United States Lincoln IT Full timeJob Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting. Responsibilities Provide phone support and remote remediation for workstation issues Troubleshooting and resolving customer system problems across a broad range of technologies Provide...
-
Information Technology Support Engineer
3 weeks ago
New York, United States Merge IT Full timeOur enterprise-level client in New York City has an immediate need for an IT Support Engineer. Please see below for full details—Job Notes:--6+ month contract / extendable and likely to go perm with good performance.--Onsite in Lower Manhattan.--Drug & Background check required.--Hours: 8:30am - 5:30pm (1 hour break, 8 paid hours)--Pay Rate = $23-25 w2 per...
-
Lead Application Support Engineer
3 days ago
New York, United States Benchmark IT - Technology Talent Full timeOur direct client, a fast-growing FinTech firm, is looking a Sr. Application Support Engineer to manage our document and data support team. The document management center is the primary tool within our larger application leveraged by large enterprise clients, and we are looking for a dynamic leader to oversee our team of skilled support engineers who...
-
Lead Application Support Engineer
3 days ago
New York, United States Benchmark IT - Technology Talent Full timeOur direct client, a fast-growing FinTech firm, is looking a Sr. Application Support Engineer to manage our document and data support team. The document management center is the primary tool within our larger application leveraged by large enterprise clients, and we are looking for a dynamic leader to oversee our team of skilled support engineers who...
-
System Engineer
3 days ago
New York, United States Connect-IT Full timeJob Title: Technical Systems EngineerLocation: Manhattan – Midtown SouthWorking Pattern: Primarily working in a shared office space with regular client site visits across high-profile locations in the Manhattan AreaOverviewConnect IT has partnered with a leading IT Provider in the Global Financial Services Market.The candidate we are looking for will be...
-
File transfer Engineer
2 months ago
New York, United States CCS IT Full timeThe file transfer engineer will join the Global File Services-Engineering group which manages the shared file transfer platforms used by the Company to transfer file internally and externally. The file transfer engineer main responsibilities will be as follows:· Enhancement of the shared file transfer platforms used by the Company with the addition of file...
-
Support Engineer
2 weeks ago
New York, United States EdEx - Education Recruitment Full timeJob Title: Support EngineerLocation: New York City, NY (Remote-Friendly)My client is a dynamic and innovative technology company based in the heart of New York City. We specialize in providing cutting-edge software solutions to a diverse range of clients. Our mission is to empower businesses with technology that drives efficiency and growth. We are a...
-
Support Engineer
2 weeks ago
New York, United States EdEx - Education Recruitment Full timeJob Title: Support EngineerLocation: New York City, NY (Remote-Friendly)My client is a dynamic and innovative technology company based in the heart of New York City. We specialize in providing cutting-edge software solutions to a diverse range of clients. Our mission is to empower businesses with technology that drives efficiency and growth. We are a...
-
Support Engineer
7 days ago
New York, United States EdEx - Education Recruitment Full timeJob Title: Support EngineerLocation: New York City, NY (Remote-Friendly)My client is a dynamic and innovative technology company based in the heart of New York City. We specialize in providing cutting-edge software solutions to a diverse range of clients. Our mission is to empower businesses with technology that drives efficiency and growth. We are a...
-
Support Engineer
23 hours ago
New York, United States EdEx - Education Recruitment Full timeJob Title: Support EngineerLocation: New York City, NY (Remote-Friendly)My client is a dynamic and innovative technology company based in the heart of New York City. We specialize in providing cutting-edge software solutions to a diverse range of clients. Our mission is to empower businesses with technology that drives efficiency and growth. We are a...
-
IAM Engineer Senior
1 month ago
New York, United States Princeton IT Services Full timeJob DescriptionJob DescriptionJob Description:Job Title: IAM Engineer Senior Location: Brooklyn, NYDuration: Long term Job type: ContractSummary:Part of Infrastructure Resilience Identity and Access Management team that is tasked with providing support for multiple highly critical projects for agencies that require uptime of 24x7Responsibilities: Active...
-
Desktop Support Engineer
4 weeks ago
New York, United States Sybex Support Services Inc. Full timeJob DescriptionJob DescriptionJOB DESCRIPTIONMust Have:Service Now Tool, Active Directory, SCCM (Microsoft Configuration Manager). Imaging / autopilot, Intune / iPhones, Office 365, Windows10 / 11, Video Conference room support. Printer Issues, Hardware Troubleshooting, Blue Screen Error / Hardware Issues, Encryption, Network Support.Overview:We are seeking...
-
Help Desk/MAC Engineer
2 months ago
New York, United States Lincoln IT Full timeJob Overview We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. Responsibilities Provide phone support and remote remediation for workstation issues...
-
Help Desk/MAC Engineer
2 weeks ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. ResponsibilitiesProvide phone support and remote...
