Administrative Assistant

2 weeks ago

Sioux Falls, United States Gameday Men's Health Sioux Falls Full time

Administrative Assistant

Direct Supervisor: Operations Manager

Job Summary:         

This position is one of the most important functions in the healthcare field. Front Office Administrators are the first line of communication between a client and a provider, whether it’s on the phone or in person. Front Office Administrators must have excellent communication and people skills, and are able to multitask and stay organized. Making appointments, completing insurance verifications and setting up payments for clients are essential. There is also responsibility in the job for keeping, updating and maintaining records by getting the appropriate information from both clients and providers. 

Job Duties:   

·        Welcome clients as they contact the facility personally or by telephone. Must be able to explain the services available, payment categories, insurance billing and procedures.

·        Greet every client as they enter, and as they leave the facility.

·        Schedule appointments, including direct walk-in clients, as per established policies and procedures.

·        Answer all incoming phone calls and route them to the appropriate staff.

·        Respond to and/or send emails and faxes daily. 

·        Register all clients as they come in, and collect all proper documentation needed. 

·        Assemble new client electronic charts (EHRs), maintain “spot checking” for data completeness and signatures. 

·        Upload all additional client documentation directly into the Dr. Chrono system.

·        Maintain the overall cleanliness and appearance of the front office as well as all client common areas. 

·        Work closely with the Manager, and Medical Providers to assure smooth client flow and cut down on waiting time. Follow up on “no show” clients on a daily basis.

·        Communicate client’s problems/complaints to the Manager.

·        Other related duties as the job requires. 

·        Accept other duties as assigned.


Job Requirements:

·        Be a team player.

·        Ability to work under pressure.

·        Ability and willingness to treat all clients with the utmost kindness and considerations in the most trying, and unpleasant situations.

·        Friendly personality with the desire to work with the public.

·        Ability to handle multi-tasking.

·        Communicate patients’ problems with the Front Office Supervisor and/or Back Office Supervisor.

·        Knowledge of bookkeeping and office functions. 

·        Ability to relate to the public regardless or ethnic, religious and economic status.

·        Front Office Administration is accountable for the day to day operations of making sure the center runs smoothly in its entirety by providing the best customer service possible.


Competencies, Qualifications, Education, and Experience:

·        Must display excellent written as well as verbal communication skills.

·        Ability to add, subtract, multiply and divide in units of measurement.

·        Ability to speak, read and write in English.

·        Be a problem solver and a team player.

·        High energy worker who always displays a positive mental attitude

·        Must have dependability, schedule flexibility, as well as proper attendance/punctuality.

·        Skill in using computer programs and applications. 

·        High School Diploma or GED. (Preferred) 

  • ·        Six (6) months experience in the medical field and/or training from a similar setting. (Preferred) 

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