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Information Technology Support Engineer

2 months ago

Lexington, United States Vertical Talent Solutions Full time

Role: Service Desk Engineer Level 2

Local to Lexington, KY - Mainly remote with some Client visits

MSP Experience required

Only US Citizens may apply.


EXP - 5 -10 Yrs

On-Call - 1 week every 4 months

Ability to clock 80 hours in 2 weeks


Tier 2 candidates should have experience with the following.

  1. Experience with ConnectWise Manage/Automate & IT Glue is preferred
  2. Strong Customer Service Skills
  3. Documentation
  4. Strong servers
  5. AD
  6. Group Policy
  7. taking advanced to basic escalated calls,
  8. Networking skills
  9. GPOs and AD tasks like creation and setup.


SKILLS, KNOWLEDGE & KEY RESPONSIBILITIES

  • 5-10 years in the technical support field, support desk, and IT industry
  • Willing to learn and grow with your team members/co-workers
  • Strong Windows troubleshooting & problem-solving skills
  • Some Server troubleshooting & problem-solving skills experience
  • Experience with Firewalls
  • Printer issues, local and network, simple or large, and multi-purpose
  • Internet connectivity, FTP file transfers, webmail access
  • Mapped drive connection issues, logon scripts, create new user accounts
  • Troubleshoot virus-infected workstations and laptops
  • File rights & folder permissions, offline folders, and remote file sharing
  • Wireless access, wireless peripherals, Bluetooth devices,
  • VPN connections, remote desktop, terminal services, remote web workplace
  • Previous experience using ConnectWise is a plus


Benefits

The company pays 90% of employees and 50% of family premiums and deposits $1000 into an HSA if the employee chooses the high-deductible plan


Dental

Medical

Vision

Basic Life and ADD

Voluntary Life

Short term disability

Long term disability

Critical illness coverage

Accident coverage

Legal services coverage

11 DAYS PTO ( 1st year ) Increases as per Years in the company

Education Reimbursement ( Certs/ training Seminars/ Tuition)

Pay for Mileage