Order Management Rep
2 weeks ago
Required Skills / Knowledge
- Manage incoming orders in accordance with established procedures
- Assist in developing procedures, improving business processes, and other activities that help build operational capabilities and improve the customer experience
- Partner with Sales, Credit, Purchasing, Order Fulfilment, Production and other cross functional teams to quickly resolve discrepancies, customer concerns, and order issues
- Provide exceptional customer service in a timely and courteous manner across sales channels
- Process orders and troubleshoot customer concerns via email and phone
- Communicate with Vendors to ensure orders are on time and customer requirements are flowed down
- Keep track of open Customer/RMA cases, shipment logistics, and address issues promptly
Qualifications
- Associate's/Bachelor's Degree Required
- Ability to think of big picture / outside the box
- Customer Service or E- Commerce Experience Preferred
- Ability to communicate with customers via email and phone; Proficiency in English required
- Expected to be able to take initiative and work independently when needed
- Computer capable, fast learner of new technology/software (Netsuite Experience a plus)
- Full-Time, 8:30AM - 5:30PM, Mon - Fri
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