Order Management Coordinator
6 days ago
About the Role:
The Order Management Representative will support customers, partners, and sales while ensuring the timely processing of orders in an accurate manner and in accordance with company policy.
This position will entail resolving customer issues, processing order requests, and managing inquiries via phone and email.
As a staff liaison for Order Management between Sales, Credit, Purchasing, Order Fulfillment, and Production, the representative will provide exceptional customer service in a timely and courteous manner across sales channels.
The ideal candidate will have an Associate's/Bachelor's Degree and experience in Customer Service or E-Commerce.
Key Responsibilities:
- Manage incoming orders in accordance with established procedures
- Assist in developing procedures, improving business processes, and other activities that help build operational capabilities and improve the customer experience
- Partner with Sales, Credit, Purchasing, Order Fulfillment, Production, and other cross-functional teams to quickly resolve discrepancies, customer concerns, and order issues
- Communicate with Vendors to ensure orders are on time and customer requirements are flowed down
- Keep track of open Customer/RMA cases, shipment logistics, and address issues promptly
Requirements:
- Associate's/Bachelor's Degree Required
- Ability to think of big picture / outside the box
- Customer Service or E-Commerce Experience Preferred
- Ability to communicate with customers via email and phone; Proficiency in English required
- Expected to be able to take initiative and work independently when needed
- Computer capable, fast learner of new technology/software (Netsuite Experience a plus)
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