Regional Quality Assurance Manager
3 weeks ago
Location: Altamonte Springs, FL
Department: Quality Assurance & Sales
Reports To: CEO
Job Summary:
The Quality Assurance Manager - Regional Sales & Special Needs Support is responsible for ensuring that our magazine's regional territories meet high-quality standards while also driving sales initiatives. This role requires a dynamic individual who can manage quality assurance across multiple regions, support sales efforts, and assist with administrative tasks related to programs that empower the special needs community.
Key Responsibilities:
- Regional Quality Assurance Management:
- Oversee quality assurance processes for our magazine's regional territories, ensuring adherence to company standards and customer expectations.
- Conduct regular audits and reviews to maintain consistency across different regions.
- Collaborate with regional sales teams to address quality-related issues and implement corrective actions.
- Sales Integration:
- Work closely with regional sales teams to ensure quality standards are integrated into sales strategies.
- Create Marketing Campaigns that can universally be integrated.
- Assist sales teams in conducting sales meetings with clients
- Create a marketing plan for interns to implement
- Administrative Support for Special Needs Programs:
- Provide local administrative support for programs designed to empower the special needs community.
- Assist in the coordination and execution of events, workshops, and other initiatives that benefit special needs individuals.
- Maintain accurate records and documentation related to program activities and outcomes.
- Customer Satisfaction:
- Serve as the primary point of contact for quality-related customer inquiries within your region, ensuring prompt and effective resolution.
- Gather and analyze feedback from customers to identify areas for improvement in both quality and service.
- Regularly meet with key clients to discuss their needs and ensure their expectations are being met.
- Stay informed about industry trends and best practices, applying them to enhance our quality assurance and sales processes.
Qualifications:
- (Preferred) bachelor’s degree in Business, Quality Management, Social Work, or a related field.
- Strong understanding of the special needs community and experience in related programs is a plus.
- Excellent communication, leadership, and organizational skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in quality management systems and relevant software tools.
Preferred Qualifications:
- Experience in the magazine or publishing industry.
- Knowledge of regional market dynamics and sales strategies.
- Familiarity with special needs advocacy and support programs.
Compensation:
- 30 hours per week in office| 5-10 hours per week remote or onsite at an event
- Starting Salary of 30k
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