Help Desk Technician

3 weeks ago


united states united states us Randstad Digital Full time

ESSENTIAL FUNCTIONS:


• Position handles Customer Service Engineers calls for emergency order placement escalations and inquires


• CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries


• Processing order over the phone for the Technician


• Handling orders that have been escalated working to find a resolution and researching inquires


• Entering orders into supply net and EMP


• Answer the Customers call in a friendly and professional manner


• Establish and maintain good customer relations with both internal and external customers


• Diffuse difficult customer situations


• Focus on providing solutions


• Ensure Quality by following Xerox call / system processes


• Input information into a computerized data base

SKILLS:


• Excellent oral & written communication skills


• Ability to multitask effectively


• Strong problem solving / technical ability


• Ability to work independently in high pressure situations


• PC and Systems knowledge (MS Office Suite)


• Must be able to handle multiple customer situations and temperaments while performing repetitive tasks

EXPERIENCE: 1 year taking calls in a call center environment


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