Sr. Help Desk Support Specialist

4 weeks ago

united states united states us Powered By MRP Full time

Job Title: Senior Helpdesk Support Specialist

Location: Onsite in Jeremy Ranch, Park City, UT

About Powered by MRP

Powered by MRP is building the first end-to-end marketplace providing the world's largest selection of new and pre-owned aesthetic equipment, supplies, and managed services from the industry's top companies. Our cutting-edge technology-driven marketplace helps clinicians generate new revenue, lower upfront equipment and ongoing supply costs.

MRP is at an exciting inflection point, having just completed a round of growth funding. Our passionate founders, who bootstrapped the business for nine years, still control and lead the business by adding two top-tier growth equity partners to help scale the MRP vision into reality. NOW is the time to join the MRP team

We are looking for a skilled IT Helpdesk Support Specialist to join our team and provide technical hands-on support to our internal team members and be involved in projects that will enhance our IT processes.

At MRP you'll work where the start-up feel meets the security of an established company with strong product market fit. Our culture values grit, teamwork, accountability, trust, and recognition. If these values resonate with you, read on

About the Job

The primary responsibility of this position is to manage day-to-day help desk support, IT asset tracking, and managing Managed Service Providers and Vendors. The Helpdesk Support Specialist will be responsible for providing technical assistance and resolving issues for our internal staff and external clients.

Additionally, this role will have the opportunity to lead IT projects such as building of intranet sites using SharePoint and migrating business tools from Google Suite to MS265. You'll also be involved in building integrations between systems using APIs.

This is a wonderful opportunity to build and implement solutions and processes which will create a foundation for future IT framework and infrastructure. As such we're looking for a self-starter who loves to learn new technologies and will thrive in a rapidly evolving work environment.

Key Responsibilities:

  • Administer and maintain Microsoft 365 tenant settings, including user accounts, groups, and licenses.
  • Respond to helpdesk tickets, emails, and phone calls in a timely and courteous manner.
  • Troubleshoot and resolve hardware, software, and network issues for end users.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Manage Business Phone System (RingCentral) and IVR configuration.
  • Manage and deploy best practices for user account management, password resets, and access control.
  • Collaborate with team members to escalate and resolve complex technical issues.
  • Configure and optimize security settings, including conditional access policies and data loss prevention (DLP) policies.
  • Collaborate with business stakeholders to code, implement and support various productivity applications.
  • Document procedures, configurations, and troubleshooting steps for knowledge sharing.
  • Support a phone call heavy inside sales team on technical systems like CRM and Business Phone systems, IVR.
  • Manage MSP (Managed Service Providers).
  • Research and run POCs for Automation and new technologies and solutions.
  • Research on various integrations and APIs to ensure seamless communication between different technologies.
  • Oversee the migration from Google Suite to MS365 and management of SharePoint sites.

Qualifications:

  • 5 or more years of experience in a Helpdesk Support role.
  • Proven experience in a technical support role, preferably in a helpdesk environment.
  • Strong experience of Windows and macOS operating systems.
  • Strong experience with MS365 Suite, SharePoint and related applications.
  • Experience with Supporting telephone and IVR operations and configuration (preferably Ring Central).
  • Jira Administration experience.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work independently and collaboratively in a dynamic environment.

Nice to Haves:

  • Experience migrating from Google Suite to MS365.
  • Familiarity with SAP and Salesforce systems and related integrations.
  • Basic understanding of IT security and networking.
  • Automation in employee on-boarding and off-boarding activities.

Benefits:

We offer competitive compensation packages and a comprehensive benefits plan, including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Healthcare FSA & Dependent Care FSA
  • Paid Time Off & Paid Holidays
  • Professional Growth and Development Opportunities

Education:

  • Bachelor's Degree in computer science or equivalent relevant experience

  • Help Desk Specialist

    4 weeks ago

    united states, united states, us Brooksource Full time

    The State of Wisconsin is seeking a dedicated and experienced Help Desk Specialist to join our IT team. The ideal candidate will have 4 to 10 years of help desk experience, providing technical support and troubleshooting assistance to end-users. This role requires a strong understanding of IT systems, excellent problem-solving skills, and a commitment to...

  • Help Desk Analyst/Technician

    4 weeks ago

    united states, united states, us The Connors Group Full time

    The Help Desk Analyst/Technician serves as the primary contact for technical support, assisting employees and contractors with technical issues and inquiries. Responsibilities include resolving help requests, documenting processes, and supporting technology rollouts.Key Responsibilities:Provide first-line support for end users via in-person, phone, and email...

  • Help Desk Technician

    4 weeks ago

    united states, united states, us Harmonia Holdings Group, LLC Full time

    Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.The Corporate Help Desk / Close Support Technician is responsible...

  • Help Desk Manager

    4 weeks ago

    united states, united states, us Richard, Wayne & Roberts Full time

    The client is a leading provider of American-produced liquefied natural gas (LNG). This role is on-site 5 days a week in the Arlington, Virginia area. Sorry, no sponsorship available. No C2C. They are seeking an experienced and highly motivated IT Manager – Help Desk to lead and manage our entire End User Services operation. In this senior-level role, you...

  • Information Technology Support Specialist

    4 weeks ago

    united states, united states, us FM Flow Full time

    Company DescriptionFM Flow provides Franchise Management solutions with KPI reporting, marketing spend analysis, payment and invoicing integrations, and streamlined communication for business owners and their teams. The system allows for tracking of Estimators and Subcontractors, scheduled follow-ups, and Geo-fencing tracking for job monitoring.Role...

  • Help Desk Engineer

    4 weeks ago

    united states, united states, us Sycomp Full time

    Job Title: Help Desk EngineerLocation: Burlingame/Foster City CAWorkplace: On-site at our two locations.If you cannot work on-site at our two California locations, please do not reply. Your application will be immediately rejected.Sycomp is a leading organization dedicated to delivering innovative IT solutions. We are actively seeking a talented and...

  • Information Technology Help Desk Coordinator

    4 weeks ago

    united states, united states, us Handtmann Inc. Full time

    OrganizationHandtmann Inc., located in Lake Forest, IL, specializes in grinding, mixing, emulsifying, filling, portioning, depositing, forming, and linking solutions for the meat, dairy, bakery, pet food and alternative protein food processing industries. Handtmann Inc. provides machines, technology, and services for all sizes of businesses. Handtmann Inc.,...

  • Help Desk Analyst

    7 days ago

    United, United States iCST Full time

    Summary: The Help Desk Analyst analyzes and troubleshoots computer support problems and applies an understanding of computer software and hardware products and services to resolve user problems. The Help Desk Analyst is knowledgeable on the usage and support of the products that run on the Windows operating system. The Help Desk Analyst provides hands-on...

  • Help Desk Support

    2 days ago

    United, United States Tier4 Group Full time

    Job Description Job Description While working in a team environment to trouble, configure, and deliver our software solutions to the Defense Commissary Agency's customers and employees. In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment...

  • Help Desk Analyst 2

    7 days ago

    United, United States iCST Full time

    Help Desk Analyst 2 (733 Help Desk Analyst 2 Fully remote position but training will occur on-site. This position will provide IT phone and email support for the Conservation & Environment Delivery Center (CEDC) including Commonwealth employees in 3 agencies and 2 boards, and the public using CEDC websites. Training will occur in a CEDC facility in...

  • Help Desk Technician

    4 weeks ago

    united states, united states, us Kavaliro Full time

    JOB DESCRIPTION:Our client is seeking an IT Support Technician for a contract to hire scenario. The IT Support Technician will provide support to Executive Teams in a multi- site Windows and Mac environment. Responsibilities will include performing general IT duties/support, taking phone calls, responding to emails, phone calls, and documenting...

  • Complex IT Support Specialist

    4 weeks ago

    united states, united states, us Wayne-Sanderson Farms Full time

    PRIMARY FUNCTION: The Complex IT Support Specialist is a hands-on role focusing on assigned location's computer and network system operations to ensure optimal functioning and for the assigned area on the implementation and rollout of IT related projects. This role manages end user help requests for software and hardware computer issues.RESPONSIBILITIES AND...

  • Desktop Support Specialist

    4 weeks ago

    united states, united states, us Alexander Technology Group Full time

    Alexander Technology Group is working with a client who is looking to hire an IT Desktop Support Technician to join their team in Exeter, NH. This position requires being on-site 5 days per week. IT Support SpecialistPosition Overview:Provide first-line support for in-house and remote staff by troubleshooting hardware and software issues, maintaining...

  • Desktop Support Specialist

    4 weeks ago

    united states, united states, us SPECTRAFORCE Full time

    Job Title: Infrastructure Support Specialist Location: Knoxville, TN Duration: 12 MonthsDescription:Client is among the most respected engineering, project management, and construction companies in the world. Client operates through four global business units that specialize in Infrastructure; Mining and Metals; Nuclear, Security and Environmental; and...

  • Help Desk Analyst

    4 weeks ago

    united states, united states, us Red Oak Technologies Full time

    Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract,...

  • Service Desk Technician

    4 weeks ago

    united states, united states, us Softworld, a Kelly Company Full time

    Kelly Technology is searching for a IT Service Desk Technician to join our client's team.100% ONSITE in Mentor, OH.Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pmProvides first-level Service Desk support to employees for end-user problems...

  • IT Service Desk Agent

    4 weeks ago

    united states, united states, us Syntax Full time

    IT Service Desk Agent – Dublin, Ohio, USA. Urgent positionEssential FunctionsProvide initial technical support at the Service Desk for inquiries received via Phone or electronic communications.Logs technical support incidents and requests into the ticket management system (ServiceNow).Monitors support center incidents assigned to the team to ensure...

  • Help Desk Technician

    4 weeks ago

    united states, united states, us Randstad Digital Full time

    ESSENTIAL FUNCTIONS:• Position handles Customer Service Engineers calls for emergency order placement escalations and inquires• CSR will handle multiple tasks throughout the day, which could include taking calls, working escalations and following up with service management on inquiries• Processing order over the phone for the Technician• Handling...

  • Service Desk Agent

    4 weeks ago

    united states, united states, us Apex Systems Full time

    Apex Systems is seeking multiple Service Desk Agents to join our team in Arlington, Virginia.Please see below for more details:The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service...

  • Service Desk Engineer

    4 weeks ago

    united states, united states, us ITC Infotech Full time

    Greetings from ITC InfotechRole - Service Desk EngineerLocation - Watsonville, CA (On-site)Start Date - ImmediateJob Description:Position Details:We are seeking a skilled and experienced professional to join our team as a Service Desk Engineer. The ideal candidate will have a deep understanding of the following details:Mandatory Skills:OS Imaging/Software...