Help Desk Technician

3 weeks ago


united states united states us Kavaliro Full time

JOB DESCRIPTION:

Our client is seeking an IT Support Technician for a contract to hire scenario. The IT Support Technician will provide support to Executive Teams in a multi- site Windows and Mac environment. Responsibilities will include performing general IT duties/support, taking phone calls, responding to emails, phone calls, and documenting workflows/procedures. Must have strong leadership skills, be able to effectively manage time, complete tasks independently, and be exceptionally professional with executive staff.

DUTIES:

  • Wide range of IT skills to include, Windows 10, Mac IOS and Office 365 products
  • Ability to multi-task, work quickly to resolve technical issues in a fast-paced environment
  • Identify and facilitate training of EA staff on technical day-to-day executive level needs
  • Monitor and respond effectively to computer support requests received through the IT ticketing system
  • Troubleshoot computer hardware and software problems at a high Tier II and Tier III level
  • Work on special projects pertaining to computer equipment and software
  • Communicate closely with Supervisor and IT Operations team to discuss ongoing details/problems as it relates to executive level support
  • Document processes and maintain KB database
  • Identify and recommend hardware/software needs in relation to requirement specifications
  • Other tasks as needed

Knowledge, Skills and Abilities:

  • Thorough knowledge of Freshdesk ticketing software a plus
  • Be able to perform IT Helpdesk Tier I/II
  • Excellent communication skills including verbal, written, and listening skills
  • Ability to handle a wide variety of duties with minimal supervision
  • Excellent customer service disposition
  • Excellent organization and documentation abilities
  • Willingness and ability to lift and/or move equipment/boxes up to 50lbs

REQUIREMENTS:

  • High School Diploma
  • 4+ Years IT Helpdesk experience
  • 4+ years Windows 10, Mac IOS and Office 365 support experience
  • Knowledge of different software such as, Adobe products, Smartsheet, and Zoom conferencing
  • SharePoint online experience a plus
  • Conference room setup/equipment and AVL skills a must
  • 4+ years Technical troubleshooting skills

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