Logistics Operations Associate

3 weeks ago


Solon, Ohio, United States Tech24 Full time
Company Overview

Tech24 is a leading provider of technical support services, serving customers across the nation. Our mission is to deliver exceptional customer service, ensuring prompt, courteous, and efficient solutions to all our clients. As a key member of our team, you will play a vital role in achieving this goal.

As a Logistics Operations Associate, you will be responsible for dispatching service jobs to technicians, routing their schedules, and providing top-notch customer service. This is a hybrid position that combines basic Warehouse/Shipping and Receiving tasks with Dispatch. We are seeking a highly motivated and organized individual with experience in a warehouse or dispatch setting, excellent communication skills, and the ability to work well under pressure. The estimated salary for this role is $52,000 - $62,000 per year, depending on experience.

Key Responsibilities:

  • Dispatch service jobs to technicians' boards
  • Rout technicians' schedules
  • Call customers with appointment times
  • Provide top-notch customer service
  • Learn the dispatch software quickly and efficiently
    • Prepare orders for shipment
    • Load and unload equipment from semi-trucks
    • Intake customer calls and build service requests into the system
    • Track shipment arrival and departure times
    • Receive inventory daily
    • Verify shipments for accuracy
    • Accommodate fragile packages and materials
    • Tag and label parts and supplies accurately
    • Organize stock and inventory
    • Record and report damaged items
    • Replenish inventory for field technicians
    • Maintain a safe and clean work environment

Requirements:

  • High school diploma or equivalent preferred
  • 1-2 years warehouse experience preferred
  • Able to work in a fast-paced environment
  • Works well under pressure
  • Problem-solving skills and ability to prioritize tasks
  • Computer literate
  • Dependable and honest professional
  • Team player
  • Driver's license and acceptable driving record
  • Some dispatching experience required

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